topic Re: Arlopro VMB4000 in Arlo Pro

Arlopro VMB4000 all of a sudden the streaming quality is very bad

Peachykeen — Thu, 17 May 2018 17:14:14 GMT

My arlo pro base station says it is a VMB4000, but that was not an option to select. Anyway, it has worked fine for well over a year. Now, all of a sudden the streaming quality is very bad. My internet upload speed has not changed, living situation has not changed. I have rebooted my wireless router, reset my base and resynced the camera. Battery is fully charged in the camera and I am set on lowest quality video, where it’s always been. I have a second camera, that was always perfect too, until now. It’s the same way. I have checked my stream while I am at home on my WiFi and also when I am not home and on LTE. I have a ceiling fan in my stream and it’s just very jerky. I leave the tv on for my dogs and you cannot make Head nor tail of what is on the tv. It’s so frustrating as it always worked so well until out of the blue this happened. I’d appreciate any ideas. Thank you.

Re: Arlopro VMB4000

steve_t — Thu, 17 May 2018 05:03:05 GMT

Any chance of new wifi interference? Neighbors got a new router? More neighborhood networks?

Re: Arlopro VMB4000

Peachykeen — Thu, 17 May 2018 11:26:09 GMT

Thank you, but no. I live on 10 acres. This was fine until just a couple of days ago.

Re: Arlopro VMB4000

jguerdat — Thu, 17 May 2018 13:11:28 GMT

It might somehow be related to the other problems currently plaguing the servers and apps. Have you tried a computer browser? Might be worth a check of your upload speed via speedtest.net to make sure nothing has changed (could be faulty wiring for the connection).

Re: Arlopro VMB4000

Peachykeen — Thu, 17 May 2018 13:39:24 GMT

This literally happened overnight. Nothing has changed on my end. Where can I try to look at my feed from a browser? I have only ever used the app. Thanks

Re: Arlopro VMB4000

jguerdat — Thu, 17 May 2018 13:46:15 GMT

Use https://arlo.netgear.com to view in a browser. You can use a mobile browser, too, if you set it to use the desktop version (a setting in the mobile browser menu).

Re: Arlopro VMB4000

Peachykeen — Thu, 17 May 2018 14:07:19 GMT

Unfortunately still the same. Stop start, stop start. I do not record anything, so there is nothing in my storage, but do you think there could be the chance that’s it’s because I have the arlo free plan?

Re: Arlopro VMB4000

jguerdat — Thu, 17 May 2018 18:01:38 GMT

It's not your free plan - it's more widespread than that, sorry to say. Can you live view and manually record to see if it shows up?

Re: Arlopro VMB4000

Peachykeen — Thu, 17 May 2018 18:19:32 GMT

Interesting. I recorded for 30 seconds with it all spluttering . I then went to the replay, and it was 10seconds long and played perfectly. It seems if I watch my live stream for about 1 .30 mins, the very jerky stream seems to correct itself, but then I am on a 1.30 minute delay. It’s so bizarre. I e had no issue for well over a year.

I appreciate your help

Re: Arlopro VMB4000

jguerdat — Fri, 18 May 2018 12:41:40 GMT

It rather sounds like an Internet issue rather than Arlo hardware but that could be hard to prove. Since all interaction happens via the servers and, hence, the Internet I wonder if the download stream was having a problem while the upload wasn't (such as too many devices downloading/streaming material). You may want to contact your ISP and have them check your connection to see if something is a bit flaky. I've had to do that several times over the years.

Re: Arlopro VMB4000

jasonp2737 — Tue, 22 May 2018 17:30:52 GMT

Peachykeen....

The same thing has happened to me after the last update. There are some other folks on here posting the same problem. Seems that all of us are on the lower end the upload speed requirement (1Mbps), but I've never had an issue. I've had the system for a year now. I spoke with Netgear Friday, and they advised me that it wasn't related to their latest crap update, but was due to my internet speed. I don't buy it. All of these problems popped up after last weeks update. Hopefully it will clear up when they fix things. We'll see.

Re: Arlopro VMB4000

waynebaron — Tue, 22 May 2018 17:35:23 GMT

I'm not sure it will help, but you'd *THINK* that having a larger local buffer would help with slow streaming/upload speeds. So, I'd try plugging in a small (few GB's) USB flash stick in the base station.

Re: Arlopro VMB4000

jasonp2737 — Tue, 22 May 2018 17:38:43 GMT

Thanks for the suggestion. I'll give it a try tonight.

Re: Arlopro VMB4000

Peachykeen — Tue, 22 May 2018 18:08:47 GMT

Thank you . I will try. I’m not buying their BS. I’ve never had the best internet speed, but it was always fine before. Suddenly, poof, buffering for two minutes so stream is always 2 mins behind.

Re: Arlopro VMB4000

Peachykeen — Tue, 22 May 2018 18:09:38 GMT

Please report back and let me know if this helps you. Thanks a lot

Re: Arlopro VMB4000

bf1234 — Sat, 23 Jun 2018 00:43:42 GMT

I've had the exact same problem. Live camera lag, bad pixels. Motion detection is very weak and lags. The system has worked fine for the past 6 months until recently around mid May. I tried rebooting, the router and base. Relinked the cameras to the base. I might return tho Costco and try a differant system.

Re: Arlopro VMB4000

JamesC — Mon, 25 Jun 2018 15:44:27 GMT

bf1234,

What does the signal strength icon show for the camera that is behaving this way? Do you have more than one camera that is experiencing the issue?

JamesC

Re: Arlopro VMB4000

Peachykeen — Mon, 25 Jun 2018 16:42:12 GMT

Well. I have two cameras, my main that came with the base and a second. Both have issues that started overnight. Fine one day, not the next.

The main camera has one bar off a full signal, even if I move it right up to the base station. The 2 nd camera has full strength, and it’s farther away.

Re: Arlopro VMB4000

bf1234 — Mon, 25 Jun 2018 17:01:46 GMT

I have 3 cameras and all 3 have the same issue. All cameras have full strength signal.

Re: Arlopro VMB4000

Peachykeen — Mon, 25 Jun 2018 17:04:58 GMT

It’s so disappointing. I had been so pleased with my cameras for well over a year. I was even about to add another, then overnight, the issue. I feel like I just wasted several hundreds dollars..... I feel scammed.