topic Re: Arlo Pro not showing notifcations in Arlo Pro

Arlo Pro not showing notifcations

JChelan — Fri, 18 May 2018 22:03:16 GMT

I have the notifications turned on for all the cameras, so when they detect motion I should have it pop up on my phone. I've checked all the settings and everything is set correctly, but still not showing me notifications.

Re: Arlo Pro not showing notifcations

troxel — Fri, 18 May 2018 22:57:26 GMT

I've been having the same problem for the past two days. I called their support number, but was placed on hold. I hung up after 15 minutes of no response.

Roy
New Mexico

Re: Arlo Pro not showing notifcations

Ysabel — Fri, 18 May 2018 23:27:11 GMT

Hi, I already contacted Arlo abpout this since I'm having the same problem. They said that this issue is still being investigated by their engineering team. They found out that once we updated the app version to 2.5.0, ios device will no longer receive any push notification. So what we can do is to just wait for their update. Hoping they will fix it ASAP.

🙂

Re: Arlo Pro not showing notifcations

troxel — Fri, 18 May 2018 23:34:41 GMT

Hi, Ysabel,

In my case, it's not just the notifications. Arlo isn't saving the video online. (I have the basic service.)

Roy

Re: Arlo Pro not showing notifcations

pcuser12345 — Sat, 19 May 2018 12:37:23 GMT

same issue since got a update aro it gotten worse, notifications are wonky

Re: Arlo Pro not showing notifcations

BikerPaUK — Sat, 19 May 2018 16:11:04 GMT

Same here, but I’ve found if you turn Email notifications on you will get them (but not the push ones).
Not ideal but useful in the short term whilst the app is hopefully being ‘repaired’ 🙄

Re: Arlo Pro not showing notifcations

troxel — Sun, 20 May 2018 14:07:29 GMT

How do you turn on email notifications? I thought that was an automatic service.

Thanks,

Roy

Re: Arlo Pro not showing notifcations

jguerdat — Sun, 20 May 2018 19:25:32 GMT

You need to edit your modes to change settings. Mode tab, click on your base, edit your modes. Be sure to save. There are FAQs here with full details.

Re: Arlo Pro not showing notifcations

troxel — Sun, 20 May 2018 23:17:52 GMT

Thank you, I can do this, but I don't recall having to set up any modes before. It was, apparently, done automatically, and I was receiving email notifications on a regular basis. (I've had these cameras for several years.)

Is this a change in Arlo's policy? If so, the company should have notified us.

Roy

Re: Arlo Pro not showing notifcations

JoeCymru — Mon, 21 May 2018 12:43:03 GMT

Things have settled down for my Android app except on mode, schedule icon appears but what mode it is in is blank. Tolerable. But iOS still without push notifications, rendering one phone still without all functions. @JamesC is there any ETA for the fix on iOS push notifications on iOS? This is obviously an app situation since the system is operating, the Android app is cooperating and reflects what is going on in the web gui.

Re: Arlo Pro not showing notifcations

BikerPaUK — Mon, 21 May 2018 14:00:49 GMT

I have found (& tested) that if you enable email notifications as well as push ones on iOS (11.3.1) app on iPhone I am now getting them both.
i..e. I get the push ones from Arlo iPhone app which I wasn’t without the email enabled as well.

Re: Arlo Pro not showing notifcations

waynebaron — Mon, 21 May 2018 14:40:17 GMT

Add me to the list. I thought I was going crazy. For the last week or so, I'd hear my son or wife go out the front door and have a pavlovian response expecting my phone to chirp, but get nothing.

Sometimes it does work though. It seems to be stretches were it works fine, or doesn't work at all.

What's going on Netgear?

Re: Arlo Pro not showing notifcations

pcuser12345 — Mon, 21 May 2018 14:46:14 GMT

since they update the app they broke the notification now it’s wonky 2.5.0 has a bug

Re: Arlo Pro not showing notifcations

waynebaron — Mon, 21 May 2018 15:03:21 GMT

Oh, well... that's comforting. Nice to know that software that can literally render the system useless can be released, with no notification that there is a problem, and they can spend more than a week doing god knows what about it.

Comforting.

Re: Arlo Pro not showing notifcations

troxel — Mon, 21 May 2018 15:22:56 GMT

But I can't get the notifications to work on my PC either. I'm also wondering if the videos are really being stored on the Arlo cloud.
Is the problem due to a rollout of a new version of the software?
Roy

Re: Arlo Pro not showing notifcations

waynebaron — Mon, 21 May 2018 15:31:38 GMT

I did a support "chat", and the agent said they were aware of the problem and it is with the app. Not sure why it affects PC, but I've never tried to use alerts there. How does that work exactly? The notifications I'm referring to are SMS push, how do you get alerts via PC?

Re: Arlo Pro not showing notifcations

waynebaron — Mon, 21 May 2018 15:33:05 GMT

*edit, I did not mean to say SMS, it's push.

Re: Arlo Pro not showing notifcations

troxel — Mon, 21 May 2018 16:52:23 GMT

I receive email notices, that's all. I didn't have to set up anything, until now.

Roy

Re: Arlo Pro not showing notifcations

pcuser12345 — Mon, 21 May 2018 21:05:30 GMT

ios push notifications working randomly it doesn’t always work.

Re: Arlo Pro not showing notifcations

troxel — Tue, 22 May 2018 15:55:19 GMT

Last year, I had similar problems with Fitbit, and got the same run-around.

Roy