topic Re: New live feed view in Arlo Pro

Replaced batteries, app still says that it is time to replace the batteries

Jetlag18 — Mon, 21 May 2018 21:41:20 GMT

Hi everyone. One of our cameras had "tired" batteries. After I replaced them, the app still says that it is time to replace the batteries. If I turn the camera off and then on in the app it reflects 100% but then goes offline. I thought that it was a camera issue, but when I signed into my account on a computer everything was fine. Anyone else having issues with the app since that last update?

Re: New live feed view

Ysabel — Sat, 19 May 2018 01:05:32 GMT

Try to uninstall the app and re-install and it back 🙂

Re: New live feed view

Jetlag18 — Sat, 19 May 2018 01:18:16 GMT

I uninstalled and installed the app but that didn't solve the problem.

Re: New live feed view

TomMac — Sat, 19 May 2018 01:42:43 GMT

verify the batteries are all installed correctly

Re: New live feed view

Jetlag18 — Sat, 19 May 2018 01:44:51 GMT

The batteries are in correctly. On my iphone the app reflects dead batteries. On my laptop the camera is functioning properly. It seems to be a bug in the app

Re: New live feed view

Redmoonstar — Sat, 19 May 2018 02:33:51 GMT

This happened to me yesterday one of my batteries was low so I put a fresh fully charged battery in. When it connected the red empty battery came up and I got the low battery. I put it back in the charger to verify it was charged tried again with the same result. I then swapped another charged battery from a different camera and put the battery showing empty into that camera and both cameras showed fully charged. They are still 100% and working fine. I was using my android phone.

Re: New live feed view

Jetlag18 — Sat, 19 May 2018 03:03:56 GMT

My cameras are the original arlo wireless so I am not using rechargeable batteries. I tried 3 different sets of batteries with the same result.

Re: New live feed view

jguerdat — Sat, 19 May 2018 17:13:32 GMT

Try restarting the base, too.

Re: New live feed view

Steven_Jackson — Sun, 20 May 2018 19:33:53 GMT

I am seeing the same thing. Seems to be a bug in the iOS app.

Works fine on my PC, and recordings still happening.

Hopefully will be addressed in an update.

Re: Replaced batteries, app still says that it is time to replace the batteries

bob_hk — Wed, 01 Aug 2018 03:13:33 GMT

I've had this issue for months now and several IOS app updates have not solved the issue. Replacing the batteries, removing and re-adding the camera to the base, nothing worked.

Everytime I try to view the live feed of this 1 camera, it shows the dreaded "its time to change your batteries" message, even there are 100% new batteries in it and accessing the cam through safari/chrome web interface works just fine.

Netgear can't seem to fix this issue for a while now.

Re: Replaced batteries, app still says that it is time to replace the batteries

Bishopdavid — Tue, 27 Nov 2018 00:44:40 GMT

two camera out. even when charged batteries installed. om ,t computer

HELP:

Re: Replaced batteries, app still says that it is time to replace the batteries

Bishopdavid — Tue, 27 Nov 2018 00:48:35 GMT

OH no did I buy buggy cameras?

Re: Replaced batteries, app still says that it is time to replace the batteries

ShayneS — Wed, 28 Nov 2018 23:30:59 GMT

@Bishopdavid,

Have you tried to reboot your base station and test again?