topic Re: Microphone cutting out, don't hear all of the audio that's coming through the camera in Arlo Pro

Microphone cutting out, don't hear all of the audio that's coming through the camera

Hreinshagen10 — Mon, 14 May 2018 17:00:42 GMT

When I am logged into any of my cameras via the network the receiving microphone on the camera seems to cut in and out so I don't hear all of the audio that's coming through the camera.? Is there a Fix for this? This seem to happen after there was an update to the system via the website? I saw a notification saying do you want to update so I chose yes and that's what my problem started

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

jguerdat — Mon, 14 May 2018 18:39:25 GMT

Try restarting the base and maybe reinsert the battery in the camera to reset it.

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Stevejb — Mon, 14 May 2018 20:14:24 GMT

I started having the same issue. Think it's been about 2 weeks. I don't recall updating the firmware, but could have. Firmeware version 1.10.0.4_20963.

I can try restarting devices the next time I'm on location to see if that fixes anything. (this weekend)

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Vidalmata135 — Tue, 15 May 2018 01:20:29 GMT

Same happens to me when I press on the camera to se live the sound cuts alot cant hear everything

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Rocketmaster — Tue, 15 May 2018 23:45:04 GMT

My sound cuts in and out too. Very annoying.

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

JamesC — Fri, 18 May 2018 18:23:55 GMT

Are you seeing the same behavior across all clients (iOS/Android and web)?

Which client are you using that is behaving this way?

JamesC

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Stevejb — Fri, 18 May 2018 18:34:32 GMT

I have the issue using multiple Android devices, Windows 10 using Firefox and Chrome browser. Made sure to listen using a camera that showed it had full connection to the base. I hope to reboot the base this weekend to see if that fixes anything. Thanks

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Rocketmaster — Fri, 18 May 2018 20:03:32 GMT

The recorded sound is good it’s only a problem when I listen live..

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Chillmiester — Sat, 19 May 2018 03:16:50 GMT

I'm still losing audio after updates and a reboot. When are we going to get a fix for this issue?

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Stevejb — Sat, 19 May 2018 17:24:59 GMT

I rebooted both of my base stations, charged the cameras and I'm still getting the issue with the sound when live.

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Stevejb — Mon, 21 May 2018 03:42:53 GMT

I have 2 base stations. I rebooted both of them this weekend and I'm still getting the audio spastic issue. I added a Pro 2 to the mix and it's doing the same thing. I would deduce that it's not the cameras.

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

JamesC — Wed, 23 May 2018 22:21:28 GMT

A new version of the Arlo mobile app is available for download on the iOS app store that should address this issue. Please make sure to download the latest version and let us know if you are still experiencing an issue with push to talk.

Release Notes - iOS App 2.5.1 - 23rd May 2018

JamesC

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

jasonp2737 — Thu, 24 May 2018 11:59:44 GMT

Your microphone cutting in and out is your video feed pausing for a brief second constantly. I have had constant issues with my live play video pausing and lagging about 1 minute behind. It started after the last update. I spoke with one of their techs last week and he advised me that it was due to my internet speeds. I’m at the bottom of the required upload speed (1Mbps). I have had the system for over a year and it has never been a problem until this last update. Since speaking with the tech last week, I have seen countless people posting the same problem on the message boards. I have interacted with several, and they have much faster internet speeds than me. I have also taken my base station and one of my cameras to another home with internet upload speeds 10x faster than mine. Same issue. Live feed cuts in and out and lags behind 30 seconds to 1 minute. I have already tried everything they suggest. Rebooted the base station multiple times and tried changing the flicker adjustment on the base station, which took 2 of my 4 cameras offline even after I changed it back. Nothing is working. They seem to only be concerned with the notification issue at the moment.

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Stevejb — Thu, 24 May 2018 13:28:16 GMT

We don't use IOS, we use Android and some times Win10 via Firefox or Chrome.

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

davey04 — Sun, 03 Jun 2018 04:18:22 GMT

same issue here , recorded feed audio clear , live feed audio has a bad stutter, happens on all 3 cameras

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

jasonp2737 — Mon, 04 Jun 2018 17:01:13 GMT

These folks are unreal. Just can't stay out of their own way. I had a support tech helping me troubleshoot this issue. He offered to send me a new camera to test. Asked for a few additional pieces of information before he did. Then they launched their new my.netgear.com site, and the support case was erased. I can't respond to the tech at all. Incompentence at an amazing level.

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Vidalmata135 — Fri, 08 Jun 2018 01:41:19 GMT

Yes my friend that started since the last update and they just say is the internet speed which is not really annoying when you wanna use live video to interact with visitors

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Cleid — Sun, 10 Jun 2018 04:47:37 GMT

I am also experiencing the same problem.!

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

Red33 — Sun, 10 Jun 2018 16:59:20 GMT

I’m having the same problems using 2.5.3 and a iPhone.

Re: Microphone cutting out, don't hear all of the audio that's coming through the camera

jcwrks — Fri, 15 Jun 2018 15:18:20 GMT

I posted this in another thread.

Since the recent Arlo f/w and/or app update (2.5.4) the live playback while using the mic for 2-way audio is extremely choppy on my iPhone w/ iOS 11.3. Both the audio and video start lagging really bad. If I do not engage the mic everything is fine. This happens while I am on LTE with 30 Mbps down / 15 up or using my phone on a wifi hotspot with 90 Mbps down / 90 up. Base station has been rebooted multiple times - no change. This is yet another Netgear bug introduced.