topic iPhone App & Browser is both stuck with the info GETTING INFORMATION when i try to view the Schedule in Arlo Pro

ARLO PRO stuck at "getting information" in iOS

Believefilms — Thu, 21 Jun 2018 06:39:58 GMT

MY ARLO PRO ARE stuck at "getting information" SINCE YESTERDAY, I CANT CHANGE THE MODE, CAN SOME ONE HELP ME WITH THIS ISSUE

Arlo pro. Arm and disarm tab missing from menu

TiggerandPoo — Tue, 15 May 2018 04:25:56 GMT

What happened to Mode？

elbuoD — Tue, 15 May 2018 07:47:24 GMT

Nothing can be changed in the Mode tag，only showing “Getting status..”， with both online and mobile app.

Re: What happened to Mode？

SecurityService — Tue, 15 May 2018 10:09:41 GMT

Same problem here! with both online and mobile app.

Re: What happened to Mode？

PeterJacobsen — Tue, 15 May 2018 11:13:34 GMT

Same problem for me.

I have upgraded one of two iPhone to the new ARLO app. On the new updated iPhone I only see "getting information" in mode tap. Can't arm or disarm the system. The system is however online.

The other iPhone with the "old" ARLO app, is still working perfectly.

Restart of the home system didn't fix the issue.

Arlo PRO

HW system: VMB4000r3

Firmware: 1.10.0.4_20963

Re: Arlo pro. Arm and disarm tab missing from menu

jguerdat — Tue, 15 May 2018 13:31:20 GMT

Do you mean the Modes tab? What app are you using?

Re: Arlo pro. Arm and disarm tab missing from menu

JamesC — Tue, 15 May 2018 21:21:27 GMT

This topic has been escalated and is currently being investigated by the engineering team. I will provide an update as soon as I have more information.

JamesC

iPhone App & Browser is both stuck with the info GETTING INFORMATION when i try to view the Schedule

Nastor — Wed, 16 May 2018 09:40:54 GMT

I can't view my schedule on my iPhone App, Safari Browser, and Google Browser.

Have tried to reboot basestation several times, with no luck!

Basestation firmware 1.10.0.4_20963

Browser Safari Version 11.1

iPhone IOS Version 11.3

Re: What happened to Mode？

mslapx — Wed, 16 May 2018 16:21:03 GMT

Same here, cannot access Mode in iOS app. But I can access and change modes on my computer.

Very frustrating.

Firmware: 1.10.0.4_20963

Hardware: VMB4000r3

Message: Getting information

Devices: Arlo Pro and Arlo Pro 2

Re: ARLO PRO stuck at "getting information"

jguerdat — Wed, 16 May 2018 19:14:29 GMT

Not everyone is having the issue but some do. It's being worked on.

Re: ARLO PRO stuck at "getting information"

Richreg — Wed, 16 May 2018 20:24:56 GMT

After updating the Arlo app yesterday, I have the same problem since this morning. I try to reboot / turn off the base station and still stuck at 'getting information'.

Please help.

Re: ARLO PRO stuck at "getting information"

samarasc — Wed, 16 May 2018 20:33:11 GMT

Have been having the same issue for days now. The system appears to be down to all of my devices.

Re: ARLO PRO stuck at "getting information"

TomMac — Wed, 16 May 2018 20:45:58 GMT

had the issue for two days also...it appears to working 100% for me now.

Re: Fix the app and servers

Nick_357 — Thu, 17 May 2018 09:25:54 GMT

I am also having problems with multiple IOS devices after latest Arlo update. (version 2.5.0). Cannot edit settings, only "Getting information". Tried to logout and reinstalling Arlo app. Works on a Windows platform.

Also tried to restart base station couple of times.

Re: ARLO PRO stuck at "getting information"

ColdBrew — Thu, 17 May 2018 20:23:12 GMT

I am having this issue as well. I've reinstalled the app but still the same thing (iOS). Works on the web though, but I can't select geofencing from the web interface.

Re: ARLO PRO stuck at "getting information"

simonshea — Fri, 18 May 2018 00:12:30 GMT

Arlo App Version: 2.5.0

OS: iOS 11.3.1

My Arlo pro wasn't functioning properly in the past 2 days. It has been

1) sometime the cameras are offine (unable to connect) &

2) the base station always at the "Getting information" stage

Please advise what is wrong and more important how to fix it?

Re: ARLO PRO stuck at "getting information"

jerry2017 — Fri, 18 May 2018 00:22:08 GMT

A LOT of issues the past couple of weeks with ARLO's.
No alerts on current mobile devices.
Extremely limited streaming capabilities.
Can not connect to cameras even if only 1 is selected.
Recent updates (around May 8, 2018) resulted in 2 obvious outcomes. New coders or they are dropping support. You (and I) spent A LOT OF MONEY and netgear is scaling back.

Re: ARLO PRO stuck at "getting information"

jerry2017 — Fri, 18 May 2018 00:23:09 GMT

Whole lot of issues Tech crew!

Re: Fix the app and servers

jerry2017 — Fri, 18 May 2018 00:32:17 GMT

ARLO appeared to be a great fit... but now, not so much. I don't mind when a company has hickups but this just shows lack. Eventually, they may figure out the tech issues but for sure they will be reducing what they offer on new purchases. A lot of us spent good money to cover what we needed cover and thought was best. Netgear offered and changed up what they offered.

Re: ARLO PRO stuck at "getting information"

jerry2017 — Fri, 18 May 2018 00:34:48 GMT

You are NOT the only one.