topic Re: Past 2 weeks I went from 20 recordings overnight to 0. in Arlo Pro

Past 2 weeks I went from 20 recordings overnight to 0.

g3niu5 — Thu, 17 May 2018 11:49:30 GMT

Has the sensitivity changed or something? Im afraid they aren't working in the middle of the night. During the day they work fine. What's going on? I've had the system since it came out and know this isn't normal.

Re: Past 2 weeks I went from 20 recordings overnight to 0.

jguerdat — Thu, 17 May 2018 12:59:12 GMT

Manually testing it yourself would be the best troubleshooting method. Can you determine a time period when this happens? Are you trying to use the schedule or just a mode?

Re: Past 2 weeks I went from 20 recordings overnight to 0.

g3niu5 — Thu, 17 May 2018 14:18:44 GMT

Yeah I guess I'd have to set an alarm and wake up. . It's been on a schedule since day 1.
Really baffles me. I would get cars, rabbits, bugs. Which didn't bother me cause I knew it would work if something serious happened. But now since I get little to nothing I'm a bit worried

Re: Past 2 weeks I went from 20 recordings overnight to 0.

masterful — Thu, 17 May 2018 14:42:06 GMT

I have been battling the issue. I noticed that since the latest firmware update on the 15th, my cameras are detecting motion; yellow running man on, alerts working but not recording. I've opened a ticket yesterday after spending time with support. Not sure if its the same problem as yours.

Re: Past 2 weeks I went from 20 recordings overnight to 0.

Timeposter — Fri, 18 May 2018 14:28:05 GMT

Yes same here, since the update the other day the sensitivity has changed. Not as many recordings which were probably on the edge of the full range for motion detection.

Re: Past 2 weeks I went from 20 recordings overnight to 0.

Hendy77 — Mon, 21 May 2018 03:29:27 GMT

I'm not getting notifications. I am not getting recordings. My "yellow man" has disappeared.

Everything works fine live. The motion detection light comes on when I test it.I have re-booted the base station.

Arlo Pro.