topic Re: Geofencing stopped working in Arlo Pro

Geofencing stopped working

Mbrown78 — Thu, 22 Mar 2018 20:35:09 GMT

I’ve had this camera for about 1 month. I’ve always used geofencing to arm(record when motion detected/disarm) . For the first three weeks it recorded daily. For the last 6 days, nothing shows up in my library. It will manually record and record by schedule (both show in library). I have taken out the apostrophe in device name, turned on/off in the app and location services on iPhone. All software for ALL devices are up to date. Any suggestions???

Re: Geofencing stopped working

JamesC — Fri, 23 Mar 2018 16:19:09 GMT

Engineering is aware of this issue and hopes to have a fix available very soon. We apologize for any inconvenience caused, I will provide an update as soon as I have more information on the fix.

JamesC

Re: Geofencing stopped working

Mbrown78 — Fri, 23 Mar 2018 23:42:31 GMT

Thanks!

Re: Geofencing stopped working

Nichole4FSU — Wed, 28 Mar 2018 12:37:25 GMT

So much for hoping to have it resolved "very soon." Update??

Re: Geofencing stopped working

Mbrown78 — Wed, 28 Mar 2018 12:46:59 GMT

It’s still not working and I haven’t heard anything since. I was wanting to buy an additional camera, but I’ve decided to hold off on that.

Re: Geofencing stopped working

Mbrown78 — Mon, 02 Apr 2018 00:48:17 GMT

Any updates yet? It has been over two weeks since it stopped working properly.

Re: Geofencing stopped working

enjoychewy — Mon, 02 Apr 2018 22:11:27 GMT

@JamesC So... It's April now. You said you would update your customers "soon". In what world is 10 days considered "soon" for a simple update? I would hazard a guess that Netgear has no idea how to fix it or are dragging their feet on the issue. I have contacted your customer service via live chat, Australian and international Facebook pages AND here and I am unsatisfied by the non-responsive nature of your team. Is this how Netgear supports customers? This is certainly the LAST time I purchase Netgear products and I shall NEVER recommend your products to anyone.

Re: Geofencing stopped working

Jharvey189 — Thu, 03 May 2018 23:16:40 GMT

I agree. I bought this unit because of the geofencing option. Had I known it was only a pipe dream, I would've bought something else.

Re: Geofencing stopped working

enjoychewy — Tue, 08 May 2018 21:38:29 GMT

Suddenly, on the 8th of May 2018, the Mode control tab disappeared. The app hasn't even updated via the Google Play store. Wow. Just wow. Netgear's coding team must be a bunch of Muppets! Miss Piggy needs to get her whip out.

Re: Geofencing stopped working

MeanGene — Tue, 29 May 2018 03:41:47 GMT

In the year and a half I've been using Arlo, Geofencing has never worked for me no matter what settings I use.