topic Live Not Connecting, sensing movement but no recordings are collected in Arlo Pro

Live Not Connecting, sensing movement but no recordings are collected

TTurks — Fri, 04 May 2018 16:20:50 GMT

The Arlo cameras are sensing movement but no recordings are collected. Also when attempting to view "Live" we are getting an error message that says The device failed to connect. Please try again. It indicates that it is not connecting to the media server. We have reset the base, cameras and apps and nothing has corrected the problem. Please help!!

Re: Live Not Connecting, sensing movement but no recordings are collected

steve_t — Fri, 04 May 2018 16:21:03 GMT

Check your rules to make sure they say to record video as opposed to "Do nothing". Live view failing to connect is most often to do with slow internet speed. What are your speedtest.net numbers?

Re: Live Not Connecting, sensing movement but no recordings are collected

TTurks — Mon, 07 May 2018 00:12:35 GMT

Rules is set to record.
Internet speed is 71.1 download, 6..2 upload.

Re: Live Not Connecting, sensing movement but no recordings are collected

steve_t — Mon, 07 May 2018 00:34:38 GMT

And when you say you've reset the base, did you factory reset it or just power cycle it?

Re: Live Not Connecting, sensing movement but no recordings are collected

TTurks — Mon, 07 May 2018 00:50:49 GMT

Both methods.

Re: Live Not Connecting, sensing movement but no recordings are collected

steve_t — Mon, 07 May 2018 10:14:18 GMT

Have you tried via your web browser?

Re: Live Not Connecting, sensing movement but no recordings are collected

jguerdat — Mon, 07 May 2018 12:23:43 GMT

WHen you reset (not power cycled), how did you do it? If you used the reset button until the LEDs flashed amber, you also need to remove all devices from Settings, My Devices and start fresh. Is that what you did?