topic Re: Firmware update fail in Arlo Pro

Firmware update fail

jomaxmor — Sat, 28 Apr 2018 21:59:49 GMT

I am just setting up my new Arlo system (it is Model # VMB4000) which isn't included in the drop down list above) at home today after installing one a couple of months ago at our business. I see that I need to update firmware, yet it keeps failing when I tried doing it through the app. I called support and they told me to try it through my laptop. I can't seem to find anywhere on this site to update the firmware. Help!

Re: Firmware update fail

brh — Sat, 28 Apr 2018 23:14:17 GMT

@jomaxmor

They are talking about this URL: https://arlo.netgear.com/#/login

Go there and log in using your email address and password, and try there.

Brian

Re: Firmware update fail

Ysabel — Sun, 29 Apr 2018 02:13:21 GMT

Try to check your internet speed. Make sure that the upload speed reaches a minimum of 2 Mbps.

🙂