topic can't get my wireless Arlo to connect online in Arlo Pro

can't get my wireless Arlo to connect online

Rani_Rai — Fri, 27 Apr 2018 17:05:58 GMT

Can anybody give me information on how I contact support? I've tried all the trouble shooting recommended on the threads and still can't get my wireless Arlo to connect online, can someone please call me
Or give me a number to call

Re: can't get my wireless Arlo to connect online

TomMac — Fri, 27 Apr 2018 17:05:48 GMT

https://www.arlo.com/en-us/support/contact.aspx

Re: can't get my wireless Arlo to connect online

JamesC — Fri, 27 Apr 2018 17:06:56 GMT

Rani_Rai,

At what point in the setup process are you experiencing an issue? What have you done so far? Can you give us details like, the LED behavior on the base station, error messages you may be seeing during setup etc.

JamesC

Re: can't get my wireless Arlo to connect online

nayersr — Fri, 27 Apr 2018 22:53:41 GMT

I have all of the instructions for x getting the same results see no information on anything that I'm doing wrong what happens is when I plug in the power supply the right button shows the power is on but the left button blinks and and then goes out

Re: can't get my wireless Arlo to connect online

jguerdat — Sat, 28 Apr 2018 00:19:57 GMT

Assuming you mean that the left (Power) LED goes out, either the power supply or the base is faulty. Open a case with support using the previously posted link.

Re: can't get my wireless Arlo to connect online

Chris00438 — Tue, 01 May 2018 15:19:38 GMT

I don't know if this helps - I had the same issue and found that the Norton VPN I was running was blocking the signal to setup and connect. Once I disabled the VPN, connection went through like a breeze.