topic Re: Arlo servers down 4.23.2018 Cox cable in Arlo Pro

Arlo servers down 4.23.2018 Cox cable

drdale45 — Mon, 23 Apr 2018 23:33:04 GMT

Arlo servers are down. That's one heck of a security system fellas. I'm sending mine BACK NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Arlo servers down 4.23.2018

JamesC — Mon, 23 Apr 2018 23:14:39 GMT

Are you using Cox? We're currently investigating an issue some users are experiencing with Cox cable. Do you also experience an issue when connection with a mobile device (using your data connection, not your home WiFi)?

JamesC

Re: Arlo servers down 4.23.2018

drdale45 — Mon, 23 Apr 2018 23:16:45 GMT

Both. I called your customer support team in India, they said your engineers are working on it and maybe it'll be fix in 2-3 hours.

Re: Arlo servers down 4.23.2018

Smok1n — Mon, 23 Apr 2018 23:18:16 GMT

I am with Cox and access to Arlo servers went down for me a little over an hour ago.

Re: Arlo servers down 4.23.2018

DeArlo — Mon, 23 Apr 2018 23:19:12 GMT

My arlo pro cameras in the Los Angeles area (Spectrum Internet aka Time Warner) are still running, but my arlo pro in an area served by Cox are "offline" -- though for some reason I can still choose to look via the Live option at times.

Re: Arlo servers down 4.23.2018

drdale45 — Mon, 23 Apr 2018 23:23:33 GMT

And to specify, my systems are on Cable One.

And even from Comcast, i can't access any arlo info on the website for my acccount. Nor can I access via TMobile mobile.

Re: Arlo servers down 4.23.2018

svtdriver — Mon, 23 Apr 2018 23:28:48 GMT

Same problem. Cox also, but works on Verizon Wireless.

The tin foil hat in me wonders if it is related to today being the first day ISP's can disergard net neutrality & ISP's "optimizing" traffic.

My Fing was down also.

Re: Arlo servers down 4.23.2018

jguerdat — Mon, 23 Apr 2018 23:47:28 GMT

Has anyone complained to Cox?

Re: Arlo servers down 4.23.2018 Cox cable

DeArlo — Tue, 24 Apr 2018 00:01:07 GMT

Update: 4:59pm (PDT) Looks like it's working for Cox at this moment in sourthern California. Hopefully whatever was affecting the cameras/cloud connection has been fixed.

During the "offline" outage, understandably Arlo wasn't able to record for several hours. The Live view was actually viewable intermittently during the time you log in where it says "getting status" -- audio was possible during that window, but manual recording was greyed out. Once Arlo failed to get a status, it would go offline completely.

Re: Arlo servers down 4.23.2018 Cox cable

jguerdat — Tue, 24 Apr 2018 12:42:57 GMT

Complain to Cox. It could have been as "simple" as a DNS server issue but it wasn't an Arlo problem.

Re: Arlo servers down 4.23.2018 Cox cable

JamesC — Tue, 24 Apr 2018 14:51:10 GMT

Many users are confirming this issue has been resolved. Please let me know if you continue experiencing an issue.

JamesC