topic Re: Arlo Pro solar panel problem in Arlo Pro

Arlo Pro solar panel problem

JoeLiang — Tue, 17 Apr 2018 15:33:24 GMT

I sent the problem to Netgear last Thursday, until today, no one answer my question and the customer service actually is really poor. very bad feeling.

Re: Arlo Pro solar panel problem

skingspan — Tue, 17 Apr 2018 19:26:36 GMT

If you search the forums you will find quite a few threads of customers with issues with the panels. I have had one of the panels since when they were released and haven't had any issues except the panels won't charge the batteries when teh outside temperature is below 32 degrees. But apparenty that is a feature as to not cause damage to the battery.

Some of the customer issues seem to be related to the power courd not seating properly. I seem to remember it being difficult to plug in. Other issues are related to the solar panel not being placed pointing at the sun. It does appear that there are some bad units out there as well.

Post some details about your issue here and someone may be able to help.

Re: Arlo Pro solar panel problem

JamesC — Thu, 19 Apr 2018 15:57:32 GMT

JoeLiang,

I've reviewed your open support case and an agent replied sending you an email with a troubleshooting guide on the 12th of April. Did you not receive the email? Please let me know if you need further assistance.

JamesC