topic Re: Arlo Pro won't connect to Base in Arlo Pro

Arlo Pro won't connect to Base

Adrielle7981 — Sun, 15 Apr 2018 13:04:33 GMT

Base is connected to Internet, but when connecting Arlo Pro device, I don't get past the slow blinking blue. It was literally sitting on top of the base, but still could not find it.

Re: Arlo Pro won't connect to Base

jguerdat — Sun, 15 Apr 2018 13:14:49 GMT

When pressing the base sync button, just briefly do so - don't hold it.

Power cycle the base and reinsert the battery in the camera. Can you sync now? Is this the first time it's been added to the system? If not, remove the camera from Settings, My Devices and try again.

Re: Arlo Pro won't connect to Base

Adrielle7981 — Sun, 15 Apr 2018 20:47:12 GMT

Just tried the above suggestion. It keeps blinking blue (slowly). At one point it blinked orange, so I charged it. Fully charged (which it probably was from the factory, like it said), still same problem. This is my first set-up for Arlo and I haven't gotten the one camera to connect. My devices show the base station, to which I am trying to connect the camera, but repeated attempts to sync the camera have failed.

Re: Arlo Pro won't connect to Base

Adrielle7981 — Sun, 15 Apr 2018 20:58:49 GMT

Success, finally! I guess it just took some patience and repeated efforts. As soon as it connected, it advised it needed a firmware update. Perhaps that was part of the problem?