topic Re: Arlo Pro not recording in Arlo Pro

Arlo Pro not recording

LCB-Arlo — Thu, 05 Apr 2018 13:43:39 GMT

My arlo camera (at least one of the two - didn’t get a chance to check the other one yet) has stopped recording when motion is within the acceptable distance/area. Spoke with a few individuals who have the Arlo camera (from Arlo to Arlo Pro) and they are having the same issue. Is this from the most recent software update? If so, when will this be fixed? What do i need to do to have this camera record again?

Re: Arlo Pro not recording

TomMac — Thu, 05 Apr 2018 14:58:43 GMT

Unknown if issue from FW, but the first thing to check is the "running man".

Arm the cameras and then go to Live View screen... verify the running man is Black for cameras ( means active )

Re: Arlo Pro not recording

LCB-Arlo — Thu, 05 Apr 2018 15:18:26 GMT

When i go to the live view screen it is black. But when i actually click “live” to view the camera in live mode it goes gray.

Re: Arlo Pro not recording

TomMac — Thu, 05 Apr 2018 15:58:24 GMT

That is normal.... When you pick LIVE, you are overriding the Armed command. If you want recording in a Live View it must be manually started.

Also you should check your sense levels in the modes yoy are using to confirm they were not reset to default of 80%... most of my cams run at about 90%.

Re: Arlo Pro not recording

LCB-Arlo — Thu, 05 Apr 2018 16:04:31 GMT

I figured that’s why it went gray but it is black otherwise.

The sense levels were the first thing I checked and they are both at 100% as they have been from the start.

Re: Arlo Pro not recording

JamesC — Fri, 13 Apr 2018 18:07:46 GMT

LCB-Arlo,

Are you till experiencing this issue? When not live streaming and the running man is black (camera Armed), are recordings triggering and arriving in your library?

JamesC

Re: Arlo Pro not recording

ecreeder — Sun, 15 Apr 2018 15:27:59 GMT

I have the same question. I have ensured that all cameras are armed for motion. However, when I go to look at the Devices screen (none are Live), the running man is gray. This would explain why I'm not getting notificaitons. This is BAD! Is there anything I can do?

Re: Arlo Pro not recording

jguerdat — Mon, 16 Apr 2018 16:59:51 GMT

WHat mode are you using? Try the Armed mode since it's the one designed for troubleshooting issues like this. It may be you're using a custom mode that needs to be replaced.