topic Re: Android app unusable. in Arlo Pro

Android app unusable.

g3niu5 — Thu, 05 Apr 2018 16:02:35 GMT

App keeps crashing regardless of what I do. This is ridiculous.

Re: Android app unusable.

jguerdat — Thu, 05 Apr 2018 16:19:26 GMT

What device and OS? Not a widespread issue so would seem to be isolated to your installation.

Re: Android app unusable.

g3niu5 — Thu, 05 Apr 2018 16:21:33 GMT

Pixel XL Android 8.1.0

Re: Android app unusable.

jguerdat — Thu, 05 Apr 2018 16:28:33 GMT

There have been recent issues with the latest OSes for both Android and iOS. When the OS changes, the apps have to change to allow them to work properly. That said, I believe engineering is aware and working on a solution but I would open a case with support here to help raise pressure for a fix.

In the meantime, use of a browser will mostly work on your phone. Use https://arlo.netgear.com and set the browser menu to use the desktop version. Live view won't work since there's no Flash but most other things will.

Re: Android app unusable.

rbalston — Thu, 05 Apr 2018 18:10:41 GMT

I have 2 Android cell phones (Samsung Note 4, Note 5) and both of them will crash if I touch anything on the screen once the app loads. This started doing it right after the last update to the Android app. I have tried removing the app on both devices and reinstalling with no luck. This has to be fixed. I spent $700 on this system and am not a happy customer for sure. I have even tried using the website on my cell phone but it denies me access to my cameras for some reason. I can use my laptop successfully but I don't carry that in my pocket.

Re: Android app unusable.

TomMac — Thu, 05 Apr 2018 18:23:29 GMT

Have you put in a report to Netgear and filed an issue ( bottom of page )

They can't fix it if they don't know.

https://www.arlo.com/en-us/support/contact.aspx

Re: Android app unusable.

JamesC — Fri, 06 Apr 2018 17:00:01 GMT

I have escalated this topic to engineering and it is currently being investigated. I will post an update when I have more information.

JamesC

Re: Android app unusable.

JamesC — Wed, 11 Apr 2018 17:46:15 GMT

An update for the Arlo mobile app has been release that resolves this issue. Please make sure you have the latest version of the Arlo mobile app installed from the app store:

Release Notes - Android App 2.4.11 - 11th April 2018

JamesC

Re: Android app unusable.

rbalston — Fri, 13 Apr 2018 01:22:00 GMT

I updated all 3 of my Android devices and now the Arlo app is working again. Until next time...