topic Re: Can not Login from PC in Arlo Pro

Can not Login from PC

Denzel2015 — Tue, 20 Mar 2018 09:11:33 GMT

Problem with login.

by clicking "enter" the page "refresh" to the same form for the login (in loop).

Cancelled cookies... but the problem persists. Chrome and IE both.

This has for over a week...

I think to ask for the refund.

Re: Can not Login from PC

TomMac — Tue, 20 Mar 2018 11:23:41 GMT

This issue was fix around the weekend... can you try another computer or re-install one of the browsers

I run Chrome and Fire Fox without problems since it was fixed

Re: Can not Login from PC

Denzel2015 — Wed, 11 Apr 2018 10:27:44 GMT

Several attempts, with Chorme and Explorer and since today does not works.

The system does not allow the login, without any kind of alert message, it refresh only the login form page.

devastating

Re: Can not Login from PC

pc2k17 — Wed, 11 Apr 2018 11:10:58 GMT

Give Edge a try. It's working fine for me in Edge and IE11. Otherwise, clear your browser cache, delete your cookies, reboot your computer if you haven't done that in a while, and try again.

Re: Can not Login from PC

Redmoonstar — Wed, 11 Apr 2018 12:48:45 GMT

I had this same problem and I had to allow arlo in my internet security. Do you use kapersky internet security?

Re: Can not Login from PC

Denzel2015 — Wed, 11 Apr 2018 15:47:24 GMT

Yup,

I Use Kasperky

I've added the URI https://arlo.netgear.com/#/login to the "trusted zone" in Kaspersky after your seggest...

but nothing as changed both in Chrome and Edge.

Thax for your answer and support.

Re: Can not Login from PC

Redmoonstar — Thu, 12 Apr 2018 00:58:43 GMT

Ok you need to go into Kaspersky settings - protection - web anti virus - advanced settings - configure trusted URLs and add https://arlo.netgear.com

I had added itunes to my trusted sites but until support got me to do this it wouldn't let me in. I have had this since November and had no problems logging in until 15th March then I couldn't login on any browser both at home and work. My work computer started logging in after a week and it also runs Kaspersky and I haven't had to do this. Hope this helps.

Re: Can not Login from PC

Denzel2015 — Thu, 12 Apr 2018 07:18:27 GMT

@Redmoonstar wrote:
Ok you need to go into Kaspersky settings - protection - web anti virus - advanced settings - configure trusted URLs and add https://arlo.netgear.com
I had added itunes to my trusted sites but until support got me to do this it wouldn't let me in. I have had this since November and had no problems logging in until 15th March then I couldn't login on any browser both at home and work. My work computer started logging in after a week and it also runs Kaspersky and I haven't had to do this. Hope this helps.

Thx Redmoonstar! I have just added https://arlo.netgear.com to the trusted zone of kasperky, rebooted the laptop and now... it works!!!
Thx again for the support!
have a nice day!

Re: Can not Login from PC

Redmoonstar — Thu, 12 Apr 2018 13:22:51 GMT

I'm glad it worked!