topic Arlo pro set up in Arlo Pro

Arlo pro set up

Bader1 — Tue, 10 Apr 2018 08:46:50 GMT

I have got six Arlo pro wire-free camera, l set up 5 camera but number 6 camera gave an amber blinking light.
What is the problem?

Re: Arlo pro set up

TomMac — Tue, 10 Apr 2018 11:20:09 GMT

If you are on the Basic Level ( free ) of service...Only 5 cameras are allowed.

If not, pull battery to reset camera, attempt again and use only a quick push on the base sync button

Re: Arlo pro set up

Bader1 — Tue, 10 Apr 2018 13:24:13 GMT

How can I use the remaining camera?

Re: Arlo pro set up

pc2k17 — Tue, 10 Apr 2018 14:40:06 GMT

Did you buy the 6 camera package? If so, you're allowed 6 cameras. Try again following what @TomMac said.

If you didn't buy the 6 camera pack you're only allowed 5 on the free plan. To add more than 5 you have to pay a monthly or yearly fee.

https://www.arlo.com/en-us/products/subscription-plans.aspx

Re: Arlo pro set up

Bader1 — Tue, 10 Apr 2018 16:56:02 GMT

I bought six cameras package ( they are together in one box) but I could not set up one camera while five cameras are already set. I don't why?

Re: Arlo pro set up

pc2k17 — Tue, 10 Apr 2018 19:21:07 GMT

Did you try pulling the battery on the 6th camera, wait a few seconds, put it back in, and try to sync again?

Re: Arlo pro set up

jguerdat — Tue, 10 Apr 2018 19:54:36 GMT

Can you be more specific about the inability to use the 6th camera? Is it that it doesn't sync or that it syncs but you can't use it? The 6 camera sets are special sets and you have to use the specific code/SKU when first installing to gain access to all 6.

Re: Arlo pro set up

Bader1 — Wed, 11 Apr 2018 03:27:19 GMT

Should I pay for service in this case?

Re: Arlo pro set up

Bader1 — Wed, 11 Apr 2018 03:33:45 GMT

Thank u all

Re: Arlo pro set up

pc2k17 — Wed, 11 Apr 2018 11:05:05 GMT

You shouldn't have to pay since you bought the 6 camera set. If you used the correct code to be allowed to use 6 and you can't get that 6th one working you might want to open a case with support and see if they can sort it out for you.

Re: Arlo pro set up

jguerdat — Wed, 11 Apr 2018 12:42:47 GMT

Just an FYI, since you already have the system set up, you may have an issue if you didn't select the proper system. As I understand it, you'd have to remove all devices from Settings, My Devices in the current account and then use a second email address to correctly set up the system so all cameras can be used. I may well be wrong on this but at the very least you need to start fresh after removing all devices. Of course, this is for the 6 camera systems.