topic Re: Arlo Pro App- added user not streaming video in Arlo Pro

Arlo Pro App- added user not streaming video

AUSRyan — Sun, 08 Apr 2018 03:35:54 GMT

Hi,
I added permission to somebody and it was working fine on their Android version 7.0. Until they updated their Android today to version 8.0.

Now they get a message saying flash player is not supported.

The Arlo app just crashes now.

We've uninstalled Arlo app and re installed.. and updated flash player. Still same issue.

I even removed his permissions then added again. He accepted and still crashes and won't stream.

Anyone else having this issue or can suggest a fix?

Mine works fine still.. I'm on Android 7.0. I am a bit hesitant to update it now.

Re: Arlo Pro App- added user not streaming video

jguerdat — Sun, 08 Apr 2018 12:53:27 GMT

Android (and iOS) don't support Flash in anything and haven't for a long time. Others have reported issues with Android 8 but it seems to be a bit haphazard, perhaps due to specific phone models.

Re: Arlo Pro App- added user not streaming video

AUSRyan — Mon, 09 Apr 2018 09:13:07 GMT

He had an alert come up on his phone and can view the playback. Just seems to be the Live feedback not working.

Interesting about flash player.
Thanks for the feedback.

Re: Arlo Pro App- added user not streaming video

JamesC — Wed, 11 Apr 2018 18:04:14 GMT

An update for the Arlo mobile app. Please make sure you have the latest version of the Arlo mobile app installed from the app store:

Release Notes - Android App 2.4.11 - 11th April 2018

JamesC

Re: Arlo Pro App- added user not streaming video

AUSRyan — Thu, 12 Apr 2018 00:56:10 GMT

You Sir , are a legend. Thank you. All works great now.

Keep up the great work.