topic Re: Green/yellow image in Arlo Pro

Green/yellow image

JPav80 — Mon, 02 Apr 2018 23:40:48 GMT

I received a replacement refurb camera a couple of months ago and had a couple of days where the video was going all green and yellow flickering while recording. It appears to be related to the ir leds since I can stop issue by disabling them. It currently isn't happening now later in the day. The only thing I am wondering is if it has something to do with the sun/snow glare since we just got a quick coating of snow and it was bright today so not sure if this a defect. Anyone ever see something like this? I did all the usual tests by removing battery and resyncing which didn't work.

Re: Green/yellow image

JamesC — Tue, 03 Apr 2018 16:38:47 GMT

JPav80,

Sun glare can cause some issues with image quality. Consider posting an example of what you are seeing so we can better understand the issue.

JamesC

Re: Green/yellow image

JPav80 — Tue, 03 Apr 2018 16:53:11 GMT

Here is a couple of pictures. It blinks rapidly through green/yellow/white images.

I sent a video of the issue into tech support and since this was a refurb that was only a couple of months old support appears be sending me another camera. I have had snow in the past with no issues with glare, but maybe it could be sun angle changing. I tried moving it the last couple of times but it was still doing it. Of course today it isn't doing it so I am not sure. Maybe the snow melting? As a side note I do have the Netgear protective skin around it which I thought would help with it.

Re: Green/yellow image

JamesC — Tue, 03 Apr 2018 17:59:14 GMT

Glad to hear you have a replacement on the way. This isn't something i'd expect to see under any normal conditions.

Let us know the results of the replacement.

JamesC