topic Re: timestamp on cam preview screen no longer refreshes in Arlo Pro

timestamp on cam preview screen no longer refreshes

Jeem — Wed, 21 Mar 2018 21:57:31 GMT

‘Aged by’ timestamp on cam preview screen no longer refreshes if manual ‘live’ check is performed. In fact I’m not sure it works if cam auto triggers and records.

I can go to live view and refreshed image no longer shows eg 1hour on bottom left side of preview. As it did with earlier versions. Since March ‘18 update, app having issue refreshing aged-by timestamp.

Arlo Pro
iOS 11.2.5
Arlo app 2.4.7 with March’18 cam+Base firmware

Re: timestamp on cam preview screen no longer refreshes

TomMac — Wed, 21 Mar 2018 21:58:19 GMT

https://www.arlo.com/en-us/support/contact.aspx

Test on web to confirm it is not your system causing error... BTW, works fine on IOS935/ipad so it may be the new OS only

If it works on the web site, then use the Netgear Support above and send them a HTML email with the issue... they can't fix it if they don't know about it

Re: timestamp on cam preview screen no longer refreshes

JamesC — Wed, 21 Mar 2018 22:38:08 GMT

Jeem,

Are you still seeing this behavior? I just tested this using the web client, iOS and Android and did not experience any issues with the stamp updating.

JamesC

Re: timestamp on cam preview screen no longer refreshes

Jeem — Wed, 21 Mar 2018 23:20:58 GMT

Yes sir. I am looking at three camera previews right now all without aged-by time stamps. I’ve tried iOS 11.2.6 and no change.

Arlo 2.4.7
Camera f/w 1.092.0.8_17203
Base f/w 1.9.8.0_16666 / VMB4000r3

Re: timestamp on cam preview screen no longer refreshes

royboy19 — Wed, 21 Mar 2018 23:40:47 GMT

I am having the same issue. Have a total of 5 cams, 3 were installed a few weeks back and 2 last week. The original 3 have a last refresh of 11 days ago and the 2 new ones have no stamp on IOS. I go to the website and all is good.

Not sure what went wrong. Will follow to see if there is a fix.

Re: timestamp on cam preview screen no longer refreshes

T369 — Thu, 22 Mar 2018 01:03:08 GMT

I have this issue too...several cameras with the most recent showing 34d ago and that's the one that points to my front door. LOL!

Re: timestamp on cam preview screen no longer refreshes

JamesC — Thu, 22 Mar 2018 15:45:04 GMT

Consider rebooting your base station, allow the base station to come back online and try streaming a camera again. Does the timestamp now update?

JamesC

Re: timestamp on cam preview screen no longer refreshes

T369 — Thu, 22 Mar 2018 18:07:06 GMT

I tried disarming the system and turning the base off/on using the physical button on the base then arming the system again but the timestamp doesn't change. That said, the timestamp is correct on the web (just not the app but it used to be).

Re: timestamp on cam preview screen no longer refreshes

Jeem — Fri, 23 Mar 2018 03:59:26 GMT

Hi James, closed iOS apps immediately after starting base station reboot.

No change. Time stamps are no longer visible.

Re: timestamp on cam preview screen no longer refreshes

K-Geee — Mon, 09 Apr 2018 23:41:02 GMT

Believe it or not, I had the same problem and solved it by simply restarting my smart phone.