topic Arlo Pro Charging Station Availability in Arlo Pro

Arlo Pro Charging Station Availability

Phlier — Sun, 18 Dec 2016 17:58:32 GMT

I have had an Arlo Pro Charging Station on order from Amazon since November 4th. It still hasn't shipped. Just to avoid confusion I'm talking about the CHARGING STATION

not the spare battery. Looking around, I can't find the charging station on the Arlo Accessories page here on the Arlo site any more, or from any other retailer (Best Buy, etc).

Did Netgear cancel this product before it even shipped? Has anyone received one? Are they still intending on releasing this product? Any info at all?

The ability to keep a spare battery charged was an important buying decision for me. Without the charging station, the only way to charge a battery is through the camera...a very poor solution.

Re: Arlo Pro Charging Station Availability

JamesC — Mon, 19 Dec 2016 20:49:50 GMT

Phlier,

This product should be available late December or early January. I do not have a specific release date at this time. If I get new information, I will post it here.

JamesC

Re: Arlo Pro Charging Station Availability

jaburges — Thu, 02 Feb 2017 05:50:37 GMT

Bump - Now February and everywhere sold out, not available, or not taking orders? Best buy cant order in as arent available from their warehouse.

It REALLY sucks climbing up and down a ladder twice to change the battery.

Can you confirm when this will be ready to purchase?

Re: Arlo Pro Charging Station Availability

JamesC — Thu, 02 Feb 2017 18:23:29 GMT

I have escalated this topic requesting more information on this products release date. I will post an update once I have more information.

JamesC

Re: Arlo Pro Charging Station Availability

JamesC — Thu, 09 Feb 2017 18:01:02 GMT

Arlo Pro Charging station availability update: The target release date for the Arlo Pro Charging Station is March of this year.

JamesC

Re: Arlo Pro Charging Station Availability

armsil1234 — Thu, 09 Feb 2017 18:09:16 GMT

James, you have mentioned different dates on different posts before. I'm sure you realize that most people can see that. This isn't several day or weeks we are talking about, but rather months. The "target date" expectation isn't very promising at this point. You must know something more about this.

Otherwise, the arlo system is a good product though.

Re: Arlo Pro Charging Station Availability

jaburges — Thu, 02 Mar 2017 17:57:35 GMT

Here we are - March and no charging station.

Can you either provide me an accurate date or help me with a refund of my 4 camera system (getting up and down a ladder twice and having to leave the ladder out whilst the unit charges is not awesome).

Re: Arlo Pro Charging Station Availability

manofice — Thu, 02 Mar 2017 18:05:02 GMT

It's only the second day of march, give it a couple weeks to see if they follow through.

Re: Arlo Pro Charging Station Availability

Dogdollar — Thu, 02 Mar 2017 20:13:45 GMT

Forgive me for asking, but I'm having a little trouble understanding how a company that designed a totally wireless,HD, night vision, motion-sensor and 120db siren-enabled camera that will fit in the palm of your hand, having such a hard time delivering a battery charger?

Regards,

Re: Arlo Pro Charging Station Availability

JamesC — Fri, 03 Mar 2017 18:21:03 GMT

I have escalated this topic and requested an update on this products availability. I will post back with more information soon.

JamesC

Re: Arlo Pro Charging Station Availability

jaburges — Wed, 15 Mar 2017 23:33:59 GMT

what's the verdict folks? Amazon says 1 to 2 months (other retailers all indicate out of stock)

Re: Arlo Pro Charging Station Availability

jcwrks — Thu, 16 Mar 2017 11:37:00 GMT

My Amazon order shows out for delivery today. Oddly enough it's the batteries that are now on shortage as well and vendors are profiteering on them. It appears that Netgear has some mfg issues to resolve.

Re: Arlo Pro Charging Station Availability

jaburges — Thu, 16 Mar 2017 14:22:54 GMT

Can you confirm if it arrives? Amazon, Best Buy etc all show out of stock, and yeah you're right - there are '5 left' of the Battery, so if they do end up stocking the charging station seems folks won't have anything to charge 😕

Re: Arlo Pro Charging Station Availability

DaveWoj — Thu, 16 Mar 2017 16:40:16 GMT

I have a brand new battery never used. $50 if you're interested. Private message me.

Re: Arlo Pro Charging Station Availability

deputidave — Sat, 25 Mar 2017 07:42:38 GMT

I've been trying to buy the battery charger for three months now supposedly it was going to be available in March, well it is almost April and no stores have it in stock. What the hell is the matter with Netgear. You sell this expensive system and don't provide any type of support except for this stupid blog that we can bit*h on. Get you S**T together. I really wish I could return this system. The ONLY reason I bought it was because it was wireless. I should've have gotten wired 1080P cameras.

Re: Arlo Pro Charging Station Availability

GRV — Sat, 25 Mar 2017 10:04:57 GMT

Solution to your problem.
Buy Arlo pro add on camera for $189.
Accessories included :
Rechargeable battery $50.
Mounting $20
Cable & adaptor $....
Now use this spare camera as charging station .

Re: Arlo Pro Charging Station Availability

jaburges — Sat, 25 Mar 2017 14:29:30 GMT

Not really a solution to buy another camera and use it to just charge batteries, but I admire and appreciate the idea.

The solution is for Netvear to actually deliver on their deadlines.

Re: Arlo Pro Charging Station Availability

deputidave — Sun, 26 Mar 2017 08:32:48 GMT

Ha ha, jaburges and GRV Well I agree with jaburges, I already have the two extra batteries, and I charge them on my only indoor camera, for the outdoor ones, (five cameras total) BUT the camera does not seem to charge all of them to 100% for some reason. I don't know if it is the camera itself or the batteries, so if I ever get the charger Ill be able to make that determination and return the batteries while they are still under warranty. Still it is the fact that NETGEAR is screwing the pooch on this, and needs to get their house in order.

Re: Arlo Pro Charging Station Availability

JamesC — Wed, 29 Mar 2017 18:52:48 GMT

Here at NETGEAR, we pride ourselves on delivering quality products that meet our high standards and requirements for performance and safety. Additional time was spent testing to ensure this product meets consumer expectations.

We sincerely apologize that this has taken longer than expected and are doing all that we can to expedite the shipping process to our retail channels. As soon as we can confirm availability, I will post an update.

JamesC

Re: Arlo Pro Charging Station Availability

jaburges — Fri, 31 Mar 2017 00:14:18 GMT

Thanks James, appreciate the effort.

Could you also tell your support team (answering emails) to stop blaming the retailers.

It's pretty unprofessional to state they 'cant look in to Best Buy orders' and they 'dont have access to their systems' claiming the charging stations have been released to retailers. However no retailers have them in stock (all back order, pre-order or out of stock). Passing the buck is a pretty poor tactic.

I (and i think many others) would like a firm release date that someone can stand behind and restore a little faith 😉

many thanks