Arlo Pro Camera not working

UK_Wildcats — Tue, 20 Mar 2018 20:21:47 GMT

In March last year, I purchased an Arlo Pro system (base + 2 Pro cameras). One is for the front door and run exclusively by battery. The 2nd is above the driveway and is constantly on the charger power. It recently stopped working. I replaced the battery, cable and charger base and it still does not work. I tested the battery (after charging), cable and base on my other camera and it works.

If I put on the charger and close the compartment with battery, I get an initial blue light and nothing else. I have reset the base (turn power off and on) and waited for an hour and it never synced. I then reset the base and tried re-syncing the base and camera and it will not connect.

Any help or ideas?

Re: Arlo Pro Camera not working

jguerdat — Wed, 21 Mar 2018 00:00:19 GMT

Sounds like it's dead, Jim. Hopefully, your purchase is within the 1 year warranty. Immediately open a case with support here using the Contact Support link at the bottom here and then again on the new page.

topic Arlo Pro Camera not working in Arlo Pro

Arlo Pro Camera not working

Re: Arlo Pro Camera not working