topic Re: arlo 4r057c7sac26a in Arlo Pro

keep losing internet conection and can't sync

Mrbluesays — Tue, 20 Mar 2018 16:42:08 GMT

My arlo security system worked fine ... Now I keep losing internet conection and can't sync ... I don't know what to do I un plug and checked cabel plug .... Would it be my router ?

Re: arlo 4r057c7sac26a

jguerdat — Mon, 19 Mar 2018 20:02:21 GMT

We need more details. What are the various LEDs on the base showing, including color? What have you tried? What error messages do you see?

Re: arlo 4r057c7sac26a

Mrbluesays — Mon, 19 Mar 2018 20:25:02 GMT

I have green lights and a amber for no internet conection ....Proxy and firewall no internet conection messages. This used to work fine. Now I get broken internet conection

Re: arlo 4r057c7sac26a

jguerdat — Mon, 19 Mar 2018 20:30:42 GMT

Turn your mode, router and base off. Turn them back on in that order, allowing each to finish initializing before going on to the next box. Any luck?

Re: arlo 4r057c7sac26a

Mrbluesays — Tue, 20 Mar 2018 00:56:00 GMT

Hi, I did what you advised ... I got internet now I have to get arlo back on ... I get a message that arlo is open in another browser close it ... Does that mean my laptop or desktop ? Thank you

Re: arlo 4r057c7sac26a

Mrbluesays — Tue, 20 Mar 2018 01:09:37 GMT

I have a weak connection to internet ... I get a message to check proxy and firewall when I lose connection... What do I do ? or would I need a new router ?

Re: arlo 4r057c7sac26a

brh — Tue, 20 Mar 2018 01:26:49 GMT

@Mrbluesays

That browser message is because you have to go into your browser and either delete all the Arlo cookies or in some cases, clear out your entire browsing history.

Here is one official answer and JamesC added more for Firefox. Others have offered solutions for MS Edge and Explorer in this same thread.

https://community.netgear.com/t5/Arlo/You-may-be-logged-into-NETGEAR-Arlo-in-a-different-browser-tab/td-p/1520621

Brian

Re: arlo 4r057c7sac26a

Mrbluesays — Tue, 20 Mar 2018 01:44:34 GMT

Wow Thank you ... How do I get in my browser to clear it ...

Re: arlo 4r057c7sac26a

Mrbluesays — Tue, 20 Mar 2018 01:45:15 GMT

Thanks, How do I get in my browser to clear it ?

Re: arlo 4r057c7sac26a

brh — Tue, 20 Mar 2018 01:58:35 GMT

@Mrbluesays

What browser are you using?

Brian

Re: arlo 4r057c7sac26a

Mrbluesays — Tue, 20 Mar 2018 15:32:54 GMT

Hi, I am not computer savy ... I don't know about browser I guess google chrome ... How do I clear browser ?

Re: arlo 4r057c7sac26a

Mrbluesays — Tue, 20 Mar 2018 15:35:23 GMT

Iam not computer savy, I don't know browser ... I am guessing my browser is google chrome .... I want to clear it so my computer stops losing internet conection or the site, I'm in loses its conection briefly then it comes back.

Re: arlo 4r057c7sac26a

jguerdat — Tue, 20 Mar 2018 16:39:24 GMT

Re-read message 7 in this thread. Once you've performed the ssteps, let us know whether that helped.

Re: arlo 4r057c7sac26a

Mrbluesays — Wed, 21 Mar 2018 14:31:32 GMT

Thank you But I can't fix this ... I hope a new computer will not have this issue.