topic Re: too cold to use camera? in Arlo Pro

too cold to use camera?

trikefreak — Sun, 18 Dec 2016 01:05:00 GMT

Your camera needs to warm up before you can use it.

That's the message I'm getting for one camera outside. Another is half covered with snow, and another on the face of my shop. This one in question is up inside an awning. Do I need to return it for one that works properly? It's currently 7 degrees outside, and tonight the windchill is expected to be -20.

Re: too cold to use camera?

manofice — Sun, 18 Dec 2016 01:18:28 GMT

I would open a ticket and report this. This is a thread open already on this. Maybe the more people that report it, the. It will hopefully be removed.

Re: too cold to use camera?

TomMac — Sun, 18 Dec 2016 02:27:59 GMT

trikefreak wrote:

Your camera needs to warm up before you can use it.

That's the message I'm getting for one camera outside. Another is half covered with snow, and another on the face of my shop. This one in question is up inside an awning. Do I need to return it for one that works properly? It's currently 7 degrees outside, and tonight the windchill is expected to be -20.

First, "Wind chill" doesn't effect Arlo cameras only really people...

Second, Yes... put in a trouble ticket. The spec call for usage to -4 F / -20c .... 7 F is to warm to have this problem.

Operating temperature

-4° to 113° F (-20° C to 45° C)

I think it may be the battery pack, not the camera AND it may only be SW related as safety factor

I just ran a test of the PRO and had my camera in the freezer at -4 F for 4 hours before it gave that messg and later tried it again without th battery and it pass over 10 hrs of -4F before I pulled it out.....

Read the thrread;

https://community.netgear.com/t5/Arlo-Pro/Will-Arlo-Pro-be-damaged-below-the-rated-temperature-range/m-p/1188700

follow up;

https://community.netgear.com/t5/Arlo/Low-temperatures/m-p/1188605