topic Re: Repeated video's/motion activation's - What causes this! in Arlo Pro

Repeated video's/motion activation's - What causes this!

Drake3287 — Sun, 04 Dec 2016 17:30:44 GMT

Just when I finally thought I'd figured out all the bugs in this Arlo Pro system! Last night after midnight over a 30 minute period one of my camera's activated 3 times and when I checked the video's this morning it's the SAME EXACT video of our cat walking across our driveway. What could cause this system/camera to record the same video 3 times. And no, it's not the cat walking across the driveway 3 seperate times, it's the very same video all 3 times.

Prior to this I had noticed repeated video's before but sort of wrote them off as being slightly different. Apparently they weren't different after all.

Re: Repeated video's/motion activation's - What causes this!

TomMac — Sun, 04 Dec 2016 18:08:20 GMT

Put a trouble ticket into Support...there's been a few threads on multi recordings.

Also if it;s the same video, obv it wasn't on your end...but from the server side

Re: Repeated video's/motion activation's - What causes this!

Drake3287 — Sun, 04 Dec 2016 18:18:36 GMT

Thanks, I'll do that and see what if anything happens. As long as it only happens once in awhile it's no big deal but not if it's going to be happening every day.

Re: Repeated video's/motion activation's - What causes this!

JamesC — Mon, 05 Dec 2016 18:57:23 GMT

This issue has been escalated to the engineering team and is actively being investigated. If I get any new information regarding this topic, I will post it here.

JamesC

Re: Repeated video's/motion activation's - What causes this!

Clementine1 — Sat, 17 Dec 2016 10:23:29 GMT

Hi,
I have the same issue from yesterday. Checked videos, it is all same. The issue is exactly similar to the one Darke3287 posted. I deleted most of the videos and tested with a new recording and all further recordings played the same first video recorded. Please let me know if any fix available.

Re: Repeated video's/motion activation's - What causes this!

lostchild — Sat, 17 Dec 2016 17:40:49 GMT

Are you watching the video on an Android device? Because just recently Android app will only play the first video of the day when you click on any of the video. So maybe they are not the same video... but the app was playing the same video no matter which one of the 3 you clicked.

Re: Repeated video's/motion activation's - What causes this!

Clementine1 — Sat, 17 Dec 2016 17:47:24 GMT

Yes Lostchild. I do use Android device. Is there anyway I could get rid of this?

Re: Repeated video's/motion activation's - What causes this!

Clementine1 — Sat, 17 Dec 2016 19:39:14 GMT

Yes Lostchild. I do use Android device. Is there anyway I could get rid of this?

Re: Repeated video's/motion activation's - What causes this!

jguerdat — Sat, 17 Dec 2016 20:33:06 GMT

New app just released. Update and it should work fine.

Re: Repeated video's/motion activation's - What causes this!

lostchild — Sat, 17 Dec 2016 20:53:45 GMT

Downloaded new app and it seems to be fixed now. 😄

Re: Repeated video's/motion activation's - What causes this!

Clementine1 — Sat, 17 Dec 2016 22:15:39 GMT

Thanks. Just updated.