topic Re: Constant Notifications (every 3 seconds) while Charging in Arlo Pro

Constant Notifications (every 3 seconds) while Charging

Mhradford — Thu, 15 Mar 2018 02:20:19 GMT

Help! Whenever I plug my Arlo in for charging, it detects the battery as 0% and sends me constant notifications to my phone and to my email that the batter is low and needs to be charged. How do I make it stop?

Re: Constant Notifications (every 3 seconds) while Charging

Mhradford — Thu, 15 Mar 2018 02:24:24 GMT

Ok, more details. Looking in the App, the battery level is oscillating between 38% and 0%. Every time it hits 0% a notification gets sent out (about ever 2-3 seconds). I have received 194 emails in 12 minutes. Somebody help...

Re: Constant Notifications (every 3 seconds) while Charging

steve_t — Thu, 15 Mar 2018 03:25:38 GMT

Are you using the charger and charging cable that came with the camera?

Re: Constant Notifications (every 3 seconds) while Charging

Mhradford — Thu, 15 Mar 2018 03:29:43 GMT

Yes, I am. I bought a two camera kit. I switched the cable to the other camera, and am charging that camera successfully. Once it is charged I will swap the batteries and try charging the other one. This should help me isolate if it is a camera or battery issue.

Re: Constant Notifications (every 3 seconds) while Charging

Mhradford — Thu, 15 Mar 2018 03:53:07 GMT

Ok, it appears to be the battery. When I switched batteries to the camera I had finished charging, it started behaving in the same manner as in the other camera. That being said, once it reached above 40% charge, the notifications stopped, and its charging properly again.

Re: Constant Notifications (every 3 seconds) while Charging

steve_t — Thu, 15 Mar 2018 04:48:42 GMT

Great deductive work to figure out that the battery is the likely culprit. Hit up Support for an RMA replacement battery