topic Incompatible Charger Error in Arlo Pro

Incompatible Charger Error

JPC — Wed, 14 Mar 2018 15:45:43 GMT

One of my cams suddenly giving me this prompt error. It was perfectly fine for several months until the Database service was down a couple of days ago. I'm using the original cable and Charger with No battery inside the cam. How can this be Arlo? Is this a bug? Please fix it..

Re: Incompatible Charger Error

skingspan — Wed, 14 Mar 2018 17:09:10 GMT

My camera was showing the same error a few days ago after a big snowstorm. A few days later it was fine. I have been keeping an eye on it and seems to be ok now.

Re: Incompatible Charger Error

jguerdat — Wed, 14 Mar 2018 18:25:28 GMT

Moisture may have gotten into your connections. Have you pulled them out, checked and dried, and carefuuly and completely reseated them?

Re: Incompatible Charger Error

JamesC — Thu, 15 Mar 2018 15:40:08 GMT

JPC,

Are you still experiencing this behavior after the suggestions above by jguerdat? Please let us know.

JamesC

Re: Incompatible Charger Error

JPC — Thu, 15 Mar 2018 17:18:33 GMT

@JamesC

Thanks for followup.. I did several restarts on the base and so far the error prompt disappeared.. I figured this is the result of the Database being down last week and might be a bug? Again, this particular cam that I'm getting this error is setup without a battery but instead connected directly thru Outlet using the original cable/Adapter.. It's been working eversince until this recent outage which am starting to see a lot of glitches now than before.. I just hope there's a fix soon..