topic Re: VMA1000 Rust in Arlo Pro

VMA1000 Rust

Mjgraci89 — Mon, 12 Mar 2018 00:30:34 GMT

I have two Arlo Mounts - VMA 1000 that are rusting around the thread area. Is any one else experiencing the same thing. Any solutions?

Re: VMA1000 Rust

JamesC — Tue, 13 Mar 2018 17:06:17 GMT

Mjgraci89,

Can you provide screenshots of this?

JamesC

Re: VMA1000 Rust

Mjgraci89 — Tue, 13 Mar 2018 18:14:24 GMT

The rusting I was referring to.

Re: VMA1000 Rust

tunguyen — Wed, 14 Mar 2018 00:36:17 GMT

Hi @Mjgraci89,

My name's Tu and I'm from the Arlo Product team. I'd like to ask you a couple of questions:

How long have you been using the mount? And do you live in an area where the mount is exposed to high levels of salt in the air? Thanks so much for helping us understand the cause of the rust.

-Tu

Re: VMA1000 Rust

Mjgraci89 — Wed, 14 Mar 2018 00:55:44 GMT

Thanks Tu,

I've been using the mount since Nov '16. I live in Newark, DE. Not an area that is exposed to high levels of salt.

Re: VMA1000 Rust

tunguyen — Wed, 14 Mar 2018 01:01:38 GMT

Got it, thank you. We will definitely look into this. In the meantime, we'll have a replacement sent out to you.

Re: VMA1000 Rust

Mjgraci89 — Wed, 14 Mar 2018 01:04:24 GMT

Thank you!

Re: VMA1000 Rust

graytmb — Mon, 02 Apr 2018 18:43:31 GMT

I brought a set last year. I live in So Calif and we hardly get rain and all 3 wall mounts are rusted in the thread area as well. We will need to remove the camera as the erosion will surely have the camera fall off onto the ground. How do we prevent further erosion or rust?

Re: VMA1000 Rust

JamesC — Mon, 02 Apr 2018 22:56:00 GMT

graytmb,

I will reach out to you in a private message to gather more information on this.

JamesC