topic Re: Database service is currently down... in Arlo Pro

Database service is currently down...

Keniofdavalley — Thu, 08 Mar 2018 13:10:57 GMT

The app says “database service is currently down” and could not connect to my cameras

Re: Database service is currently down...

kmiller8821 — Thu, 08 Mar 2018 13:16:04 GMT

I'm seeing the same message and can't access my library or see my system.

Re: Database service is currently down...

sjunwood — Thu, 08 Mar 2018 13:16:47 GMT

Re: Database service is currently down...

sjunwood — Thu, 08 Mar 2018 13:18:58 GMT

Mine is saying the same thing, Cant log on from desktop either. I am getting notifications though.

Re: Database service is currently down...

DaveWoj — Thu, 08 Mar 2018 13:19:08 GMT

Yes it's down. My alerts are going off and I can't see or do anything about then.

Awesome!

Re: Database service is currently down...

sjunwood — Thu, 08 Mar 2018 13:22:47 GMT

I am able to look at the Library on mine just no live feed. It does appear to be recording to library.

Re: Database service is currently down...

tinman517 — Thu, 08 Mar 2018 13:38:50 GMT

Here we go again. Hope this is a short lived one.

Re: Database service is currently down...

TomMac — Thu, 08 Mar 2018 13:41:17 GMT

NY still down too

Arlo app/service down?

arpr1 — Thu, 08 Mar 2018 13:42:04 GMT

I have an Arlo Pro (with 2 cameras) and noticed this morning (3/8/18 - 8:30am ET) that I am unable to view the cameras on my Arlo app (iPhone 6 with latest iOS and Arlo app versions) or on the Arlo web login (https://arlo.netgear.com/#/login). Old library clips are there but I can't see a live view or anything else. The cameras and base station keep saying "Getting status" and then eventually error out and say that the devices are offline.

My internet connection is working fine and I have rebooted the base station and cameras. Anyone else have the same issue?

Re: Database service is currently down...

bigchickentaco — Thu, 08 Mar 2018 13:43:59 GMT

tech support knows about it, sounds widespread, said I would get email when its fixed:(

Re: Database service is currently down...

jasonx101 — Thu, 08 Mar 2018 13:46:41 GMT

Down on PC and tablet. says Authentication Server down. Can't log in at all on either device.

Great security when you can't use them.

This is why the system needs to work locally as well as via the net.

Re: Arlo app/service down?

arlouser2705 — Thu, 08 Mar 2018 13:51:16 GMT

mine is down too. I tried chat but no one is available. I am trying to contact tech support but no avail. Did you hear anything or were you able to resolve?

Re: Database service is currently down...

JJangGun — Thu, 08 Mar 2018 13:51:54 GMT

I am also the same.

Database service is currently down...

Cfinchapex13 — Thu, 08 Mar 2018 13:52:26 GMT

Database service appears to be down. When is it expected to be back up? Why don't we receive an email telling us it's down and,an expected time to be fixed?

Re: Arlo app/service down?

arpr1 — Thu, 08 Mar 2018 13:55:00 GMT

No mine is still down. I was even having trouble getting into the iPhone app before (it kept saying "We are sorry, the authentication service is currently down. Please try again {0}.")

Now I can sign in but it says "We're sorry, Arlo is currently unavaliable. Please try again later".

It seems lots of users are having issues so I'm sure/hope that Netgear/Arlo are aware and working on it...

Re: Arlo app/service down?

Cream412 — Thu, 08 Mar 2018 13:55:25 GMT

It seems that netgear's authentication services are down. I can't even log-in to my account to see my cameras. It would have been nice if we were given a heads up on this instead of trying to figure out what might be wrong on our end.

Re: Database service is currently down...

Holydoc — Thu, 08 Mar 2018 13:56:00 GMT

Funny we take our first trip away and Arlo goes down. Cameras down in Florida since 3am.

Re: Arlo app/service down?

JJangGun — Thu, 08 Mar 2018 13:56:30 GMT

I also can not see live.
However, motion notifications and recording are working.

Re: Arlo app/service down?

cnoirfrog — Thu, 08 Mar 2018 13:57:23 GMT

Same problem I just read. Service down and cannot connect through app or log in?

Re: Arlo app/service down?

jdm4578 — Thu, 08 Mar 2018 14:00:30 GMT

My Arlo Pro base station also says offline eventhough it is definitely online and connected and I try to connect from my App and it says the database service is currently down. Looks like this is a Netgear/Arlo issue. It really sucks when you depend on their systems to stay up and running so yours can stay up and running. I might have to think about telling everyone I know not to get tied up in an unreliable service like Arlo...thanks Netgear!