topic App Update Not Communicated in Arlo Pro

App Update Not Communicated

paddos — Sun, 11 Mar 2018 04:13:41 GMT

Does Arlo communicate when new app update changes functionality? Just spent an hour with customer support related to base units no longer visible as device to find out an update to app changed how to activate alarm in base unit.

Re: App Update Not Communicated

JamesC — Mon, 12 Mar 2018 17:00:02 GMT

paddos,

These notes are available in the release details in the app store prior to updating your Arlo mobile app.

You can also find these release notes on the community shortly after they become available in the app store: Release Notes - iOS App 2.4.7 - 7th March 2018

JamesC

Re: App Update Not Communicated

paddos — Fri, 23 Mar 2018 05:02:38 GMT

JamesC,

Thanks for reply. You would think customer service would have been able to communicate the change. They were not aware of change either. There is still a live streaming issue with latest release. Only works occasionally. Looks like it is live but stuck on last image. Can see others having same problem on iOS devices. Solution coming????