topic VMB 4000 Arlo Base Station 2nd Camera Will Not connect in Arlo Pro

VMB 4000 Arlo Base Station 2nd Camera Will Not connect

Christopher0806 — Thu, 08 Mar 2018 11:51:25 GMT

Hello,

got 2 cameras, one is working but the 2nd will not connect. I need HELP, never had problems with that since the last year. I suppose that the batteries are full, when i was charging the batteries the right Led turned blue for a few seconds and then no more. One time before i wanted to charge the batteries, the right Led was blinking yellow 4 times quickly again and again, was does it mean? Thank you for help, regards Chris....

Re: VMB 4000 Arlo Base Station 2nd Camera Will Not connect

jguerdat — Thu, 08 Mar 2018 17:40:32 GMT

If you have the fully charged LED setting turned on in Settings, My Devices, your camera, the LED should turn blue and remain blue while plugged in and fully charged. If it doesn't do that, you have a hardware problem someplace. WHat happens when you plug in the other camera? Have you switched batteries around? How about removing the battery and see if the caamera works properly with it plugged in?

Re: VMB 4000 Arlo Base Station 2nd Camera Will Not connect

Christopher0806 — Sat, 10 Mar 2018 11:52:03 GMT

Hello again,
so i tryed many things but got always the same, no connection. First i switched the batteries, after that no Camera was working! Really strange so i switched them quickly back. I tryed to plug in with no batteries, the blue light turned on one time for a short moment so i think that means the camera is on. But nothing more happened. Then i put in the batteries and Plug in the cable to see what happens. Some times the led was blinking blue and some times it was blinking yellow fast. I think there is something really wrong so i have to contact the delivery service.

Re: VMB 4000 Arlo Base Station 2nd Camera Will Not connect

jguerdat — Sat, 10 Mar 2018 12:45:02 GMT

Open a case with support here by using the Contact Support link at the bottom here and then again on the new page.