topic Camera controls not visible (locations function) with high contrast Winsows color scheme Firefox bro in Arlo Pro

Camera controls not visible (locations function) with high contrast Winsows color scheme Firefox bro

GoldenSlumbers — Wed, 07 Mar 2018 17:30:51 GMT

Hi all,

Using (5) Arlo Pro cameras, everything functions pretty well, been using iPhone app. Problem appears on Netgear [https://arlo.netgear.com/#/cameras] where the camera controls are all black. The controls function when hovering the mouse over their location (all cams). I think perhaps it is a font size/color issue, as I am using a Windows 7 x64 high-contrast color scheme (175% font scaling).

I've experimented with (Firefox browser) color modifications, however nothing has given a hint of solving the visibility issue.

Attached a screenshot...

Any suggestions appreciated!

Re: Camera controls not visible (locations function) with high contrast Winsows color scheme Firefox

TomMac — Wed, 07 Mar 2018 17:33:46 GMT

Is there a need for the large font and hi-contrast.... or can you use default and scale up bit using CTRL and +

Re: Camera controls not visible (locations function) with high contrast Winsows color scheme Firefox

GoldenSlumbers — Wed, 07 Mar 2018 18:55:27 GMT

Yes, need high contrast-struggling wih blind vision issues... Yes ctrl+ works great, but really need contrast too. Will experimant further. Thanks for your response!

Re: Camera controls not visible (locations function) with high contrast Winsows color scheme Firefox

jguerdat — Wed, 07 Mar 2018 20:04:50 GMT

@JamesC, would this be a good corner case for engineers to work with this user to enhance useability for all users?

Re: Camera controls not visible (locations function) with high contrast Winsows color scheme Firefox

JamesC — Wed, 07 Mar 2018 22:54:54 GMT

This appears to be a browser setting with Firefox causing an issue. I've tested all of the High Contrast themes for Windows and none of them produced results like the screenshot in the original post.

Do you have any addons enabled within Firefox that change colors or themes?

JamesC

Re: Camera controls not visible (locations function) with high contrast Winsows color scheme Firefox

GoldenSlumbers — Thu, 08 Mar 2018 07:31:51 GMT

No add-ons in FireFox; I had misc background shading disapper in Chrome as well (on a survey form, when using the high contrast the page didn't shade a selected number's background-stayed black)... I changed to a 'standard' Win color scheme and the survey's number backgrounds showed up...

So, back to Arlo site and same thing. Installed latest Adobe Flash player update... same appearance. I tries IE, Chrome, and Firefox. So Firefox asks permission to run flash... Anyway, I set IE to be default browser; it indicated I needed to install Adobe update... So I did, again... IE won't let me view cameras live at all, continually says I need latest flash player... even though the player (update) was successfully installed (you know, opens step 3 and it shoes a rainbow-haired girl with the white glasses and offers up more software).

BOTTOM LINE: I think it is a Netgear programming issue with utilizing Adobe Flash Player on the web interface (or perhaps the cameras need a tweak, or both).

iOS app works fine.

Re: Camera controls not visible (locations function) with high contrast Winsows color scheme Firefox

jguerdat — Thu, 08 Mar 2018 17:44:27 GMT

It sounds to me like it's a localized problem with your customized settings for your eyesight. JamesC has tried your settings and none of the rest of us, using standard settings, has a problem. Whether it's a Windows 7 issue or what, I can't speculate. It may be best to contact support about this using the Contact Support button at the bottom here and then again on the new page.