topic Re: No alert notification but videos work in Arlo Pro

No alert notification but videos work

babyduke — Fri, 16 Dec 2016 17:48:36 GMT

Since yesterday, I haven't received alert notification (push) on my phone but when I checked the library, there were footages. Has anyone experienced this? Arlo support had no idea how to fix it.

Also, it got cold recently here in Chicago and the outside camera had stopped working for a while saying they need to be warmed up.

I'm really regretting purchasing Arlo Pro. Luckily I have until 1/15 to return to Best Buy so I mostly likely will return it and buy regular Arlo system which seems to have way less issues.

Betreff: No alert notification but videos work

x-man — Fri, 16 Dec 2016 18:02:57 GMT

Its a known issue in the german community.

Since yesterday:

- the push is not working on Ios.

- wrong videoassigning on Android

- sporadic no recording

- sporadic error "no connection to mediaserver"

So currently you can not trust on the system..

Re: No alert notification but videos work

ttealdi — Fri, 16 Dec 2016 18:17:24 GMT

My push notifications stopped last night as well.

Re: No alert notification but videos work

ArcherKoch — Fri, 16 Dec 2016 18:43:01 GMT

You're not alone...

Re: No alert notification but videos work

EpicGod — Fri, 16 Dec 2016 21:43:37 GMT

Very interesting.... my notifications stopped working yesterday.

Re: No alert notification but videos work

ttealdi — Fri, 16 Dec 2016 23:59:59 GMT

System now working... I did nothing to fix. So now I'm even more perplexed

Re: No alert notification but videos work

JamesC — Mon, 19 Dec 2016 19:33:12 GMT

This issue has been resolved. Users may need to log out of their iOS app and log back before push notifications start working again.

Thank you all for your patience in this process.

JamesC

Re: No alert notification but videos work

amit1974 — Mon, 19 Dec 2016 23:18:07 GMT

I still have this issue on Android app.. This started happening 5 days back.. Today I had 5 recording on cloud but zero on the app.. Please fix this ASAP.

Re: No alert notification but videos work

amit1974 — Tue, 20 Dec 2016 12:19:09 GMT

This is very frustrating I am still not getting any notifications alerts on Android app. Can someone confirm if it's working for them?

What good is arlo if it can't notify you....

Re: No alert notification but videos work

JamesC — Tue, 20 Dec 2016 19:17:19 GMT

amit1974,

The issue being discussed in this thread only affected iOS users. I have tested this on Android and did not experience any issues receiving push notifications. A new version of the Android app is available (2.3.0) be sure you have updated to the latest version from the google play store and try again.

JamesC