topic Arlo Pro offline in Arlo Pro

Arlo Pro offline

JehovasFitness — Mon, 12 Feb 2018 12:21:56 GMT

Is anyone have problems with their cameras being offline?

I woke up this morning to all cameras being offline.

I unplugged the base station (which was online) as well as reset my router.

All cameras were then online, with a few going offline. I was able to stream on a few, but several cameras have since gone offline while a few have stayed on.

Is there an automatic firmware update going on, or what?

Re: Arlo Pro offline

brh — Mon, 12 Feb 2018 13:02:07 GMT

@JehovasFitness

It is possible there was an attempt for a firmware update last night, but Arlo has not released any firmware notices yet. If they did send one last night, when JamesC logs in today, he will probably tell us. Another user Ant also experienced the same behavior.

Brian

Re: Arlo Pro offline

JehovasFitness — Mon, 12 Feb 2018 13:08:30 GMT

Thanks, I've never paid attention to the updates before.

That said, I notice the Arlo Pro's have firmware ending 17203 and my Arlo Pro 2s have 17202

2 out of 3 of my Pro 2s are working, with 1 of them still being offline, it is the one with CVR, so not sure if that matters.

My Pro 1's are all working but one keeping going online/offline

Re: Arlo Pro offline

brh — Mon, 12 Feb 2018 13:13:18 GMT

@JehovasFitness

I just checked and my Pros have the same firmware version as you. I don't own any Pro 2s so I can't check that for you.

Brian

Re: Arlo Pro offline

JamesC — Wed, 14 Feb 2018 16:15:09 GMT

JehovasFitness,

Are you still experiencing an issue? Try rebooting the remaining offline camera (remove the power/battery from the camera and reinsert).

Do you still see the same behavior?

JamesC

Re: Arlo Pro offline

JehovasFitness — Wed, 14 Feb 2018 16:16:51 GMT

It's been resolved.

When I got home, I unplugged the base station again, as well as unplugged the camera from the outlet.