topic camera not working in Arlo Pro

camera not working

roxie15 — Sat, 10 Feb 2018 20:19:17 GMT

just bought 4 cameras and after hooking up 3 of them, the 4th one would not sink. light keeps blinking orange. i have tried charging it. still not working. since it never worked, where can i return it? i bought it at best buy. the cameras are in our vacation home elsewhere so i dont have packaging. just receipt. thanks.

Re: camera not working

Voyeur — Sat, 10 Feb 2018 21:13:56 GMT

At least your operating status is "75%." I bought a kit of two and one isn't working! I'll watch for responses to your query...

Re: camera not working

brh — Sat, 10 Feb 2018 21:21:27 GMT

@roxie15

Go int the app and delete the camera and re-add it. If that doesn't work, turn the power off to the base station for about a minute and power it back up again.

Brian

Re: camera not working

JamesC — Tue, 13 Feb 2018 18:38:31 GMT

roxie15,

What is the LED behavior on both the base station and the camera after pressing (and releasing, don't hold for more than a second) the sync button?

JamesC

Re: camera not working

Voyeur — Tue, 13 Feb 2018 20:07:49 GMT

Shutting down the base station and re-starting allowed me to sync both of my cameras, not just the one,

I was hesitant to do that, at first, for fear of losing the working one too, but, vola, it worked!

Thanks

Voyeur!