topic Re: Arlo Pro "connection failed" message when I try to watch live video in Arlo Pro

Arlo Pro "connection failed" message when I try to watch live video

tsheff — Thu, 03 Aug 2017 20:24:32 GMT

I have my cameras set up and they are functioning but I can only view Live video on the mobile app. If I log into my account on my computer, I get a "connection failed" message when I try to watch live video. Is there something in the settings that would cause this to happen?

Re: Arlo Pro "connection failed" message when I try to watch live video

TomMac — Thu, 03 Aug 2017 20:27:02 GMT

Yes...more than likely FLASH issue... Try another browser

Chrome update the other day turned it off, some browser need to have it toggled on

Re: Arlo Pro "connection failed" message when I try to watch live video

tsheff — Thu, 03 Aug 2017 20:27:15 GMT

I have tried IE, Chrome and Firefox. I updated my Flash player also and it still won't connect to show live video.

Re: Arlo Pro "connection failed" message when I try to watch live video

migman_2001 — Thu, 03 Aug 2017 20:27:30 GMT

Try restarting the base unit. Or, you don't mention if you used the different browsers on the same PC or not, I assume the same, so it might be a firewall or anti virus issue.

Re: Arlo Pro "connection failed" message when I try to watch live video

raaze17 — Tue, 28 Nov 2017 15:49:15 GMT

I'm having the exact same issue, I can only view the live feed from the app on my iPhone. I tried using Firefox, Chrome, IE, and Safari, and none of them are working. This really limits the usefullness of the system for me...

Re: Arlo Pro "connection failed" message when I try to watch live video

jguerdat — Tue, 28 Nov 2017 17:18:26 GMT

Since live view requires Flash, have you enabled it in any browser? Recent updates of most (all?) browsers have Flash disabled.

Re: Arlo Pro "connection failed" message when I try to watch live video

raaze17 — Tue, 28 Nov 2017 18:18:29 GMT

Yes, Flash is enabled, still won't make the connection...

Re: Arlo Pro "connection failed" message when I try to watch live video

jguerdat — Tue, 28 Nov 2017 18:37:45 GMT

It might be worth going here to verify proper Flash operation:

https://helpx.adobe.com/flash-player.html

It may also be possible that your security software (firewall, anti-virus/malware) could have an issue. Have you tried a different computer?

Re: Arlo Pro "connection failed" message when I try to watch live video

raaze17 — Tue, 28 Nov 2017 18:40:22 GMT

Yes, I've tried two different computers, my Macbook at home and my laptop at work. Same thing happens to both.

Re: Arlo Pro "connection failed" message when I try to watch live video

jguerdat — Tue, 28 Nov 2017 18:43:39 GMT

At this point, all I can think of is to try that link I posted above. Maybe The Flash settings aren't set to allow arlo.netgear.com to access Flash. Otherwise I can't explain it. You can open a case with support here by using the Contact Support link at the bottom of these pages to see what they can provide.

If you fix it, let us know how.

Re: Arlo Pro "connection failed" message when I try to watch live video

raaze17 — Tue, 28 Nov 2017 18:45:17 GMT

Thanks for the help. I used the link to check and I'm using the current version of Flash and it's enabled in all of the browsers I'm working with.

Re: Arlo Pro "connection failed" message when I try to watch live video

TCW — Mon, 29 Jan 2018 21:48:18 GMT

I have the same problem.. Did anyone get this issue resolved. Just won't work from a PC.

Thanks!

Re: Arlo Pro "connection failed" message when I try to watch live video

jguerdat — Tue, 30 Jan 2018 02:06:02 GMT

Have you verified Flash is enabled in your browser(s)?

Re: Arlo Pro "connection failed" message when I try to watch live video

raaze17 — Tue, 30 Jan 2018 11:50:53 GMT

I gave up, Arlo support was zero help. I can watch from my phone, but that's it, no PC or Mac visibility. I thought about returning my cameras because of this but I kept them since it at least works on my phone.

Re: Arlo Pro "connection failed" message when I try to watch live video

jguerdat — Tue, 30 Jan 2018 13:32:07 GMT

You didn't answer my question about Flash being enabled in your browsers. Recent updates to virtually all browsers default to Flash being disabled. You have to turn it back on, at least for Arlo.

Re: Arlo Pro "connection failed" message when I try to watch live video

raaze17 — Tue, 30 Jan 2018 13:54:58 GMT

I didn't think you were talking to me. But in case you were, yes, Flash is enabled, both at work and at home. Nothing that was recommended made a bit of difference.

Re: Arlo Pro "connection failed" message when I try to watch live video

jguerdat — Tue, 30 Jan 2018 13:58:18 GMT

Odd. What OS and browsers? Work may be an issue if IT has blocked ports/access - it's been a problem reported here before. Home shouldn't be a problem. Does the phone work ok on both cell and WiFi at both locations?

Re: Arlo Pro "connection failed" message when I try to watch live video

Norrisk66 — Wed, 31 Jan 2018 18:11:28 GMT

Same issue.

I wish ARLO/Netgear would come up with a solution to this.

My sole intent with this system was to be able to view live feed from a desktop computer.

Unless you have an unlimited data plan on your mobile device, streaming is not feasable.

Re: Arlo Pro "connection failed" message when I try to watch live video

RobotPsykolog — Thu, 01 Feb 2018 07:06:36 GMT

I bought my cameras 18 december 2017. Since then, I have had a support case at Netgear. Now they camed back with the conclusion. No, nothing wrong on their side, they cannot replicate the error and for sure, something wrong with the flash plugin! I have told them there is threads on there forum about this problem that is over two years old, but they havnt cared and now, they blame flash, AGAIN!

As a conclusion. Netgear is not interested to solve this issue for the users. I will return my cameras and I suggest other to do it to.

Re: Arlo Pro "connection failed" message when I try to watch live video

Norrisk66 — Thu, 01 Feb 2018 12:38:10 GMT

I agree with Netgear/Arlo that the problem likely is not on their side with the "connection failed" message.

What I don't agree with is that they have been no help to figure out what is causing this.

There seems to be a widespread issue with the FLASH player itself.

Netgear needs to change something on their end to have a more universal platform that is compatible with the end-user.

My UN-Expert opinion, from other threads that I have read, is that they need to move away from FLASH.