topic Cannot set up activity zones in Arlo Pro

Cannot set up activity zones

Lukedavies36 — Fri, 26 Jan 2018 20:04:28 GMT

I have recently purchased the Arlo Pro 2 system which has two cameras. Despite them being powered, I do not have the option to create activity zones for either camera.

I have followed the instructions as per the user manual and online forum but when it gets down to the ‘’create activity zone’ I simply do not have that option. Any ideas?

Re: Cannot set up activity zones

Streak2 — Fri, 26 Jan 2018 20:36:57 GMT

Are you going to video settings for that camera?

You should still see the activity zones option even if not powered, you just get a warning to say it needs to be powered in order to activate them.

Silly question but are you certain it's the Pro 2?

Re: Cannot set up activity zones

Lukedavies36 — Fri, 26 Jan 2018 20:57:53 GMT

Thanks for replying. Yes I’m certain it is the Arlo Pro 2, and yes this view is in video settings. I just don’t get the option. This is why I’ve been getting confused/frustrated.

Re: Cannot set up activity zones

Streak2 — Fri, 26 Jan 2018 21:06:10 GMT

Remove and refit the battery in each camera to reset it.

Power cycle the base.

Then try again.

If you're using an app on your phone for this try and use https://arlo.netgear.com instead.

If all else fails you may have to try a full rest and re-install.

Re: Cannot set up activity zones

Lukedavies36 — Sat, 27 Jan 2018 10:41:08 GMT

Problem solved. Having spoke with Netgear who remotely accessed my account, turns out the cameras are just the pro.
Some cheeky b*stard has purchased the pro 2 but returned it with pro cameras, and I’ve been unfortunate to purchase the returned product. Problem is I don’t have the packaging to return it and maplins are refusing to accept responsibility for it 😡

Re: Cannot set up activity zones

Streak2 — Sat, 27 Jan 2018 11:28:40 GMT

Wow that's a little underhand. If you really need the activity zone feature then you could buy a single Pro2 camera and add it to your existing base..