topic ARLO PRO USB DRIVE in Arlo Pro

ARLO PRO USB DRIVE

itsjosh33 — Sun, 28 Jan 2018 19:57:20 GMT

Hey All,

New ARLO member. Just picked up a 2-set of Arlo Pro Cameras yesterday. I connected a USB thumb drive (64GB, 3.0) to the base station. Formatted everything and it says "READY". When I remove the thumb drive and insert in computer the video files are yellow- cant see video- but can hear audio. Anyone run into this problem? Thanks!

Re: ARLO PRO USB DRIVE

jguerdat — Sun, 28 Jan 2018 22:11:30 GMT

Couple of things. Make sure you eject the drive from the base using the Eject button in the base settings. This will prevent file system damage. If needed, do a file system scan when connected to your computer. Also, I suspect you may be on a Mac but in any event the use of the free VLC software is recommended, especially on a Mac.

Re: ARLO PRO USB DRIVE

itsjosh33 — Sun, 28 Jan 2018 22:39:58 GMT

Thanks. I am using a Mac. I will try those things when I get back home.

Re: ARLO PRO USB DRIVE

itsjosh33 — Mon, 29 Jan 2018 00:53:15 GMT

The VLC software seemed to fix the issue. I can see video now. Thanks!