topic Re: Arlo Pro goes offline with power supply attached. in Arlo Pro

Arlo Pro goes offline with power supply attached.

HMC — Fri, 26 Jan 2018 22:15:56 GMT

I am tired to change batteries again and again so, I decided to plug the wall charger which came with camera in the box at all times. I used an original charging cable and a wall charger for this. Once I connected, the camera went offline but it came back normal if I disconnect the cable or unplug the wall charger from the power outlet.

Does anyone have this kind of problem?

- Camera is working greatly in battery mode.

- Camera goes offline while charging with original cable and charger.

Re: Arlo Pro goes offline with power supply attached.

jguerdat — Fri, 26 Jan 2018 22:33:48 GMT

You mentioned using the original cable but then "a charger". If it's not the original charger or a quality one with the same specs, all bets can be off. It's also possible that the charger is the problem. If so, open a case with support here for a replacement.

Re: Arlo Pro goes offline with power supply attached.

HMC — Sat, 27 Jan 2018 14:55:21 GMT

I am using original charger which came with the Arlo pro camera as well.

Re: Arlo Pro goes offline with power supply attached.

jguerdat — Sat, 27 Jan 2018 16:50:32 GMT

You can try another charger that has both 5v at 2A as well a 9v at 1.5A that's Qualcomm QuickCharge certified such as from a recent Samsung phone. Also, open a case with support here since it would seem to be a hardware problem.

Re: Arlo Pro goes offline with power supply attached.

Neil_brandon — Wed, 20 Jun 2018 21:51:36 GMT

Im having the same problem. As soon as I plug my camera into the provided cable and wall adapter I receive "Your camera is offline and cannot be streamed." My camera is less than a foot from the base station and my modem/router. I have tried several times to use netgear's "chat" function to no avail. At this point im paying $30/month for CVR that I cant even use. Netgear should really solve this

Re: Arlo Pro goes offline with power supply attached.

Neil_brandon — Wed, 20 Jun 2018 21:57:36 GMT

I restarted my base with the cameras plugged in and it resolved the issue

Re: Arlo Pro goes offline with power supply attached.

patthronson — Sun, 25 Nov 2018 14:47:56 GMT

2 year old Arlo Pro H8 Firmware 1.092.0.19_26228

Almost the same problem here but my indoor Arlo pro camera stays on-line for maybe a week plugged into the wall charger before it goes off line. I have to pull the battery for a few seconds then re-sync the camera to the base. This has happened twice in the last couple months while under constant power. After the connection is completed the power indicates 100% and does not lose any custom settings except turns “Battery Fully Charged Indicator” back on.

I am trying the advice from jguerdat of swapping the original charger with another one and hope it stays on-line longer than a week as I am on the road for long periods of time. My other 2 (1 outdoor, 1 inside my garage) plugged-in pros work great as my other 2 wireless which are too far away from power.

Re: Arlo Pro goes offline with power supply attached.

Charlie902 — Mon, 17 Dec 2018 11:10:41 GMT

I have same issue with my plugged camera it went offline after the first week. Did you manage to fix your issues? Thanks

Re: Arlo Pro goes offline with power supply attached.

HMC — Mon, 17 Dec 2018 16:37:11 GMT

I tried everythings at the time and decided it was simply defective hardware.

I called in Netgear for the replacement and the new camera is working great in same condition.

Re: Arlo Pro goes offline with power supply attached.

patthronson — Tue, 18 Dec 2018 01:43:02 GMT

All I did was swap out the supplied arlo pro wall charger (everything else was not changed) with another one of the 5 supplied with my 5 camera system and so far all is good; If the camera goes off-line I will report back to this message thread.

Thanks jguerdat for the tip

Pat Thronson