topic Re: Arlo pro camera not charging in Arlo Pro

Arlo pro camera not charging

Charmer81 — Wed, 24 Jan 2018 20:20:31 GMT

I've plugged in my camera to charge, it shows the charging symbol, but the percentage doesn't change. I've tried opening the camera, taking the battery out and putting it back in and nothing happens

Re: Arlo pro camera not charging

JamesC — Thu, 25 Jan 2018 17:00:39 GMT

Charmer81,

Are you you using the charging cable and adapter that came with your Arlo Pro kit?

Do you have more than one camera? Do the others charge using the Arlo charging cable and adapter?

If so, try putting the battery in a different camera and see if it will charge to further isolate the issue.

JamesC

Re: Arlo pro camera not charging

JoyJ — Thu, 25 Jan 2018 22:34:21 GMT

My Arlo Pro is not charging. Any suggestions?

Re: Arlo pro camera not charging

JamesC — Fri, 26 Jan 2018 16:31:55 GMT

JoyJ,

Take a look at my post just above yours, have you tried any of those suggestions?

JamesC

Re: Arlo pro camera not charging

JoyJ — Fri, 26 Jan 2018 17:58:40 GMT

Yes, I tried your suggestions.

Really disappointed in this product!

Re: Arlo pro camera not charging

Charmer81 — Fri, 26 Jan 2018 18:06:00 GMT

Hi James! Thanks for replying, I tried switching the batteries in so my cameras and it seems that the battery is the problem. I contacted customer support and they are sending a new battery. Thank you for your help!