topic Re: Premier subscription shows only 1gb cloud storage in iOS app. in Arlo Pro

Premier subscription shows only 1gb cloud storage in iOS app.

cissy_winger — Mon, 22 Jan 2018 23:59:41 GMT

I bought the Premier subscription which is 30 days video uploads and 10gb. I bought it because the free one was 7 days and only 1gb. Well it's shows 30 days on my app but still says 1gb and it should be 10gb, anyone else had that issue?

Re: Premier subscription shows only 1gb cloud storage in iOS app.

jguerdat — Mon, 22 Jan 2018 23:59:54 GMT

Don't know why the display says that but the space issue hasn't been enforced for quite some time. It's safe to ignore it.

Re: Premier subscription shows only 1gb cloud storage in iOS app.

CMDR_Sanford — Tue, 23 Jan 2018 00:00:18 GMT

I have the same issue of the iphone/iPad app only showing 1GB for the Premier 30 days subscription I just upgraded to. I just wanted to make sure it was just a software bug?

Thanks

Re: Premier subscription shows only 1gb cloud storage in iOS app.

steve_t — Tue, 23 Jan 2018 00:00:38 GMT

I don't suppose you could post a screenshot of that screen? We can try get it fixed but as jguerdat said, I haven't heard of any space enforcement, only time

Re: Premier subscription shows only 1gb cloud storage in iOS app.

JamesC — Tue, 23 Jan 2018 00:00:49 GMT

CMDR_Sanford,

I was able to replicate this issue using an iPad 2 (Premier and Elite both show incorrect storage amounts). I will escalate this issue.

For correct subscription plan references, take a look here: Arlo Subscription Plans

JamesC

Re: Premier subscription shows only 1gb cloud storage in iOS app.

CMDR_Sanford — Tue, 23 Jan 2018 18:28:11 GMT

Here is a screenshot of my Premier Subscription from my Subscription tab in the latest updated iPhone app(I attached the file to the post).
Not sure how to post images yet. It wouldn’t let me attach a picture from my iPhone; so I just had the screenshot temp hosted:

http://oi63.tinypic.com/2up7qz9.jpg

Re: Premier subscription shows only 1gb cloud storage in iOS app.

JamesC — Thu, 25 Jan 2018 20:54:55 GMT

CMDR_Sanford,

Thank you for the screenshot. I've escalated this issue to the Arlo development team.

JamesC