topic Re: Arlo Pro - Video saved to USB Drive Is Scrambled During Playback in Arlo Pro

Arlo Pro - Video saved to USB Drive Is Scrambled During Playback

RogMJ007 — Fri, 19 Jan 2018 03:18:39 GMT

I have the Arlo Pro Wire-Free 2-Camera system. Firmware 1.092.0.6_15695, HW H11.

I have a Western Digital 2 TB USB Drive connected to my base. I formatted it within arlo before it started saving images. After a few days, I clicked the button to 'Safely Eject' the hard drive. I connected it to my MacBook Pro laptop. I see all the files. When I play them using Quicktime, the audio is clear. Unfortunately, the video is heavily pixelated. It looks as if it is zoomed at 100x or greater. Also, the video plays in portrait mode instead of landscape. I saved the file to my network drive and viewed the file on my iPhone. It looks exactly the same. So, it's not the computer software.

What is the problem with how this video is being saved to the hard drive and how do I fix it?

My video is very clear when I view it from the Arlo cloud

Re: Arlo Pro - Video saved to USB Drive Is Scrambled During Playback

TomMac — Fri, 19 Jan 2018 03:30:39 GMT

It has been noted in the past that the video files are stored and QT reads part of the coding that is incorrect....

Netgear is aware of this.

Try the VLC player and your vids should play fine ( till its fixed )

Re: Arlo Pro - Video saved to USB Drive Is Scrambled During Playback

RogMJ007 — Fri, 19 Jan 2018 05:17:09 GMT

TomMac,

Thanks for the response. I downloaded VLC and I now see the video as it should be.