topic Re: cannot access router login to do update says i'm not connected to wi-fi network in Arlo Pro

cannot access router login to do update says i'm not connected to wi-fi network

looseheadset — Fri, 19 Jan 2018 01:50:12 GMT

trying to install security updates and log in to routerlogin.com. when I click on routerlogin.com it syas I'm not connected to your routers wi-fi network. But everything else works and is connected.

Re: cannot access router login to do update says i'm not connected to wi-fi network

Lolbobby — Fri, 19 Jan 2018 03:14:48 GMT

The router login website doesn't work for me either it won't even load for me to do said update for January 18th 2018

Re: cannot access router login to do update says i'm not connected to wi-fi network

jguerdat — Fri, 19 Jan 2018 13:07:54 GMT

This is the Arlo section, not router.

Re: cannot access router login to do update says i'm not connected to wi-fi network

looseheadset — Fri, 19 Jan 2018 13:45:43 GMT

This is an ARLO firmware Security update problem.

WE ARE JUST FOLLOWING INSTRUCTIONS THAT DONT WORK!

WHERE IS THE SUPPORT!!!!!!!!!

Re: cannot access router login to do update says i'm not connected to wi-fi network

JamesC — Fri, 19 Jan 2018 18:12:12 GMT

looseheadset,

Arlo Base Station and camera firmware updates complete automatically. There is no login required. What instructions are you following that are indicating this and where are they from?

JamesC

Re: cannot access router login to do update says i'm not connected to wi-fi network

looseheadset — Fri, 19 Jan 2018 20:30:04 GMT

James,

I got this e-mail yesterday about security firmware updates.

https://mail.google.com/mail/u/0/?tab=wm#inbox/1610bac8c84d4f2d

Then my whole Wi-Fi went down and had to get help from my provider. Changed my modem password.

I can't control or connect to my cameras at home. but they are working..this is crazy I was 25 miles from home today and could connect.

What do I need to do ?

Thanks in advance

Jon

Re: cannot access router login to do update says i'm not connected to wi-fi network

jguerdat — Fri, 19 Jan 2018 21:14:39 GMT

looseheadset wrote:

This is an ARLO firmware Security update problem.

WE ARE JUST FOLLOWING INSTRUCTIONS THAT DONT WORK!

WHERE IS THE SUPPORT!!!!!!!!!

First, we can't see your email because we can't log into your account on Gmail. Second, I got 2 messages that I suspect are like yours and neither had anything to do with Arlo but my router and other network equipment. Third, in the Arlo section, we really can't help you with router issues - if your network has gone down, we can't help with anything other than generic suggestions. Fourth, you can always use the Contact Support link at the bottom here to access support although I'm not clear as to whether that gets you Arlo support specifically or Netgear support in general. Go to the router forums for specific help.

Re: cannot access router login to do update says i'm not connected to wi-fi network

looseheadset — Fri, 19 Jan 2018 22:06:08 GMT

Im so sorry. That email came in the same time my Arlo started acting up. Get the straight jacket.

My provider changed the password on my router.

Is that why I can't connect to my cameras. Yet why was I able to connect 25 miles away.

Again I'm sorry. THe wi-fi here gets to be too much.

Re: cannot access router login to do update says i'm not connected to wi-fi network

JamesC — Mon, 22 Jan 2018 16:53:07 GMT

looseheadset,

What are you experiencing that is preventing you from connecting to your cameras? Are you seeing any error messages?

JamesC

Re: cannot access router login to do update says i'm not connected to wi-fi network

looseheadset — Tue, 23 Jan 2018 16:16:07 GMT

James,

It is fixed now. I no longer have to sign in to access cameras...Weird things going on....

Before Century Link changed my router pass word everytime I clicked on Arlo app I had to sign in to Arlo..wierd.

As I mentioned I recieved an email saying Important Netgear security up date.When I tried to log in to get the update that's when I had trouble accessing my cameras to turn on or off .

I drove about 25 miles for an appointment. While there I tried accessing my cameras and I was able to turn them on or off. When I got home I couldn't access the cameras. Century link did some hocus pocus and all is fixed.

Wi-Fi will be the death of me.

Again sorry for the confusion.