topic Re: “Not connected to internet” in Arlo Pro

“Not connected to internet”

Bellison13 — Thu, 18 Jan 2018 19:11:23 GMT

Got the camera yesterday. Setup last night without any issues. Today come home to find it says “camera offline”. Check the base station and it is a solid green light for internet for maybe 15 seconds and then flashes 5-10 times. I’ve restarted everything. Router is fine and all other devices are connected. The camera also would not sync unless plugged in and was charging. Not a great start. I cannot get it to connect to internet now. Suggestions? Thank you

Re: “Not connected to internet”

brh — Thu, 18 Jan 2018 19:56:35 GMT

There have been a lot of internet problems this week because of the storm. I came home and my internet was down for about 30 minutes. Smartthings had a global shutdown a couple of days ago and some people are complaining about outages today.

Try unplugging your base station for a couple of minutes and see if it resyncs when it powers up.

Brian

Re: “Not connected to internet”

Bellison13 — Thu, 18 Jan 2018 20:09:03 GMT

Thank you!!

Re: “Not connected to internet”

jguerdat — Thu, 18 Jan 2018 20:12:53 GMT

The Internet LED will blink when there's network traffic. What you observed is proper operation. If all 3 LEDs are green, the base is working and it's something about the app or browser display that has an issue.