topic Re: Arlo stuck getting status in Arlo Pro

Arlo stuck getting status

mikel59 — Tue, 16 Jan 2018 07:41:52 GMT

On occasion when I attempt to power in cameras, I get the 'getting status' message and am unable to power then on. Have restarted the app, no help. Any suggestions, or should I just reboot arlo?

Re: Arlo stuck getting status

jguerdat — Tue, 16 Jan 2018 14:03:16 GMT

Not sure by what you mean by "power on" the cameras. Just see them in the app or manipulate them, such as using the On/Off switch in Settings?

Re: Arlo stuck getting status

mikel59 — Tue, 16 Jan 2018 18:13:30 GMT

I cycle my cameras ever nite. There fore I turn them on @ nite, turn off in morning. I don't need to run them 24/7. And stop is still obtaining status as I write this. When 'getting status', u r unable to turn cameras on or off.

Re: Arlo stuck getting status

jguerdat — Tue, 16 Jan 2018 18:46:49 GMT

Try power cycling the base.

Re: Arlo stuck getting status

mikel59 — Wed, 17 Jan 2018 01:50:03 GMT

Power cycling hasn't helped. I have done what I believe is what's needed to be done to obtain power to my cameras.

Re: Arlo stuck getting status

steve_t — Wed, 17 Jan 2018 02:53:57 GMT

Rather than manually turning cameras on and off, try using modes to control their functionality. Also, move your base station a few feet further away from your wifi router if you can

Re: Arlo stuck getting status

mikel59 — Wed, 17 Jan 2018 03:14:53 GMT

I moved Arlo away from router. Also unable to get into modes. When I hit the settings button on any 1 of 3 cameras, I just see the name of camera, battery life, network reading " linked to base station ", and in bold black, remove device. I manually turn cameras on each nite and manually turn them off next morning. Just how would I use modes as you suggest to do as you suggest? Oh, and I have the Arlo Pro 2 system. My mistake

Re: Arlo stuck getting status

steve_t — Wed, 17 Jan 2018 07:56:59 GMT

Have a look through here

https://kb.arlo.com/1019331/How-do-I-create-a-mode-with-different-rules-for-each-Arlo-Wire-Free-or-Arlo-Pro-Wire-Free-camera

Re: Arlo stuck getting status

jguerdat — Wed, 17 Jan 2018 14:15:16 GMT

Creating your own custom modes is always a Good Thing to do but won't help with the "Getting Status" issue.

Have you tried both the app and a browser to see if one works?