topic Re: Safari browser-unable to log into My Arlo website in Arlo Pro

Safari browser-unable to log into My Arlo website

MaxPowers — Mon, 24 Jul 2017 13:33:33 GMT

Recently (w/in past week) I noticed I'm unable to log into "My Arlo" website while using Safari web browser. The website only displays the arlo bird, and no login option. Anyone else have this problem, or know of a solution?

Tried Google Chrome and it works fine.

Re: Safari browser-unable to log into My Arlo website

TomMac — Mon, 24 Jul 2017 13:59:15 GMT

If the system works fine on Chrome... then your FLASH settings in Safari are no good

Re: Safari browser-unable to log into My Arlo website

MaxPowers — Tue, 25 Jul 2017 00:01:56 GMT

Thanks for the response. Thought the same and already tried updating Flash but it didn't fix the problem. Updated again after reading your post, again, no change. Did Netgear make a change/update w/in the past 5 days to the login page/website?

Re: Safari browser-unable to log into My Arlo website

MaxPowers — Tue, 25 Jul 2017 00:06:16 GMT

Double checked via Adobe website and it is showing I have the latest Flash player installed.

Re: Safari browser-unable to log into My Arlo website

JamesC — Wed, 26 Jul 2017 17:16:38 GMT

No changes have been made to the login page. This sounds like a problem with your Safari browser. Have you tried clearing your browser cache?

JamesC

Re: Safari browser-unable to log into My Arlo website

MaxPowers — Thu, 27 Jul 2017 15:10:46 GMT

Thanks for the response. Cleared all cookies and website data in Safari, same problem.....

Re: Safari browser-unable to log into My Arlo website

jguerdat — Thu, 27 Jul 2017 20:42:47 GMT

Maybe restarting the computer would help.

Re: Safari browser-unable to log into My Arlo website

RidePolaris — Fri, 28 Jul 2017 18:36:14 GMT

I have been having the same problem all week. Support was no help! Has anyone found a solution yet?

Re: Safari browser-unable to log into My Arlo website

JamesC — Mon, 31 Jul 2017 20:27:17 GMT

RidePolaris,

Do you see the same behavior if you use a different browser (Chrome, Firefox,etc.)?

JamesC

Re: Safari browser-unable to log into My Arlo website

MaxPowers — Mon, 31 Jul 2017 20:33:02 GMT

Thanks for the responses. I have the latest Adobe Flash installed per the Adobe website checker, and I can see the "moving clouds" in their Flash test example. Restarting the computer changes nothing.

Frustrated by yet another Arlo gremlin....

Re: Safari browser-unable to log into My Arlo website

jguerdat — Tue, 01 Aug 2017 00:44:37 GMT

Or Safari or computer or...

Re: Safari browser-unable to log into My Arlo website

RidePolaris — Tue, 01 Aug 2017 18:33:35 GMT

It is not working in firefox but will work in google Chrome. I use Safari and would really like to go back to using just one browser. The support help has been worthless. They don't sound very knowledgable.

Re: Safari browser-unable to log into My Arlo website

1skigal — Tue, 01 Aug 2017 20:13:44 GMT

My issue exactly! I've contacted Support, but they were not helpful. Don't know what to do.

Re: Safari browser-unable to log into My Arlo website

JamesC — Tue, 01 Aug 2017 21:31:24 GMT

If you're not having the issue with other browsers, this points to an issue with the browser being used (in this case Safari). Commonly, this is due to Flash being either out dated or disabled or browser level security settings that are conflicting with Arlo.

JamesC

Re: Safari browser-unable to log into My Arlo website

MaxPowers — Tue, 01 Aug 2017 21:25:25 GMT

JamesC: Thanks for the response(s). While using Safari I do not have any problems viewing the numerous other websites I visit daily (news, banking, entertainment, etc.). I only have problems with the "My Arlo" website. This issue surfaced recently, within the past two weeks, and previously I had no problem using the website. My Flash is up to date (per Adobe Flash checker, and other Flash enabled websites), I cleared my browser cache (cookies, etc), and I restarted my computer but the problem persists. To me it sounds like an Arlo problem, and I'm not alone.

Re: Safari browser-unable to log into My Arlo website

RidePolaris — Wed, 02 Aug 2017 04:45:14 GMT

Same steps have been done here! 😞 Flash is current. Wondering if I should have bought different cameras with better support at this point. Sigh......

No resolve and again support is still useless.

Re: Safari browser-unable to log into My Arlo website

MorelliFamily — Thu, 03 Aug 2017 03:13:36 GMT

I am also having this issue. Has anyone found a resolution?
OS X 10.11.6 / Safari 9.1.2 / Flash 26.0.0.137

Re: Safari browser-unable to log into My Arlo website

JamesC — Tue, 08 Aug 2017 21:41:41 GMT

I've escalated this topic. I will post an update when I have more information.

I recommend users experiencing an issue with Safari to use Chrome or Firefox as a workaround.

JamesC

Re: Safari browser-unable to log into My Arlo website

SJW1965 — Tue, 22 Aug 2017 11:27:30 GMT

Yes Same here, turned computer on after the weekend and nothing, just get the Arlo bird with the wings undulating! My system is completely up to date re browser (Safari and Adobe flashplayer) so it does seem that there is a problem with something at Netgears end.

Come on folks, look into it and let us know if you are on it.......

Re: Safari browser-unable to log into My Arlo website

speedracer43 — Thu, 24 Aug 2017 18:42:56 GMT

Same here.