topic Re: VMA4700 why no recall notice? in Arlo Pro

VMA4700 why no recall notice?

CR-sound — Sat, 13 Jan 2018 00:36:17 GMT

I was looking to purchase another VMA4700 power adaptor, but couldn't find one anywhere. Looking here I found that the product has been recalled. Netgear really should have sent recall alerts out to all owners of registered Arlo Pro systems. If the unit really poses a fire hazard, Netgear should let all potential users know. Been a bigtime user of Netgear products for over 10 years; very disappointed.

Re: VMA4700 why no recall notice?

jguerdat — Sat, 13 Jan 2018 14:13:55 GMT

There are articles all over the place, including here, about the recall.

Notifying all Pro owners is overkill since the outdoor adapters very likely represent a rather small number of overall users. That said, I forget if I received an email about the recall but I kinda think I did.

Re: VMA4700 why no recall notice?

CR-sound — Sat, 13 Jan 2018 17:27:15 GMT

the cost of sending an e-mail to all registered Arlo Pro users is really the same as sending notices to one user. Plug the criteria into the data base and done. I am a retired techie and still read lots of tech publications...didn't see an article about the recall.

Re: VMA4700 why no recall notice?

JamesC — Mon, 15 Jan 2018 18:05:27 GMT

CR-sound,

Take a look here for information on this recall: NETGEAR voluntarily recalls VMA4700 Outdoor Power Adapter Accessory

JamesC

Re: VMA4700 why no recall notice?

CR-sound — Mon, 15 Jan 2018 18:47:45 GMT

good notice, but if one does not happen to visit the forum (usually don't without reason, I could spend all day visiting the tech forums of the various software and hardware products I use). Again, once the infrastructure is in place, there is virtually no cost to sending out an e-mail to registered customers. If there was, I wouldn't get so many (let alone the spam from folks I have no connection to).