topic Re: Arlo Pro has stopped working after heavy rain in Arlo Pro

Arlo Pro has stopped working after heavy rain

eytsics — Thu, 11 Jan 2018 19:11:20 GMT

My Arlo Pro camera facing my driveway has stopped working after 2 days of on and off heavy rain. Battery went dead to 0%. I recharged the battery to 100% and then installed in the camera but it did not power it up. It briefly lit the red LEDs and that's about it. I tried rebooting the whole system and that one camera is still dead. I used the Arlo Pro supplied cable for the wireless camera and plugged it in the outlet but it's useless. It did not power it up.

Any suggestions/help would be greatly appreciated.

Re: Arlo Pro has stopped working after heavy rain

brh — Thu, 11 Jan 2018 19:24:58 GMT

Can you try another camera there using that cable?

Is this the cable that Arlo recalled?

If the other camera works then we know the cable/charger is ok. If not, you may have a defective cable/charger. It might have gotten wet somehow.

Brian

Re: Arlo Pro has stopped working after heavy rain

TomMac — Thu, 11 Jan 2018 19:26:03 GMT

Was the cam wet inside?

Pull the battery and attempt to resync to base using the ac adapter only ( eliminate possible battery problem )

If still NG and led doesn't flash blue once when you plug in, contact Netgear Support

Re: Arlo Pro has stopped working after heavy rain

eytsics — Thu, 11 Jan 2018 20:47:05 GMT

The Arlo charger cable works fine. I tried the other camera with it. I was saying that I plugged the Arlo Pro camera with the supplied Arlo charger cable to see if the camera in question works. It is the camera that is not showing life.

Re: Arlo Pro has stopped working after heavy rain

eytsics — Thu, 11 Jan 2018 20:49:30 GMT

As TomMac suggested, I will try to resync...

Re: Arlo Pro has stopped working after heavy rain

eytsics — Thu, 11 Jan 2018 20:53:03 GMT

TomMac,

There's no water inside the camera as I opened it. The location of the mount with the camera does not have protection from the rain. Unlike my front porch camera which is covered with a roof.

Re: Arlo Pro has stopped working after heavy rain

JPC — Thu, 11 Jan 2018 21:21:11 GMT

Mine went dead also exposed to heavy rain. Luckily though the camera came back by plugging in to AC without the battery..

Re: Arlo Pro has stopped working after heavy rain

jguerdat — Thu, 11 Jan 2018 22:07:46 GMT

I have various cameras that are fully exposed to rain and never had a problem except for a faulty seal from an outdoor charger. Obviously, any device can have a failure point so utilize your warranty.

Re: Arlo Pro has stopped working after heavy rain

steve_t — Fri, 12 Jan 2018 11:38:23 GMT

Did you try the battery from your other camera in this camera?

I did notice that the little flap that 'seals' the USB port gets a bit slack over time. I have to really ensure it is closed properly before I remount my cameras that aren't under eaves. I have one camera that's on a fence that points downwards so I'm always really concerned about that one getting water in the charging port. Touch wood, no problems yet but I would say that's probably going to be the point of leakage if that's what's happened

Re: Arlo Pro has stopped working after heavy rain

eytsics — Fri, 12 Jan 2018 12:57:34 GMT

I did try the other battery with 100% charge and it did not power up the camera

Re: Arlo Pro has stopped working after heavy rain

brh — Fri, 12 Jan 2018 13:03:03 GMT

Have you tried using a blow dryer to get rid of any moisture/water inside? I once slipped and fell into the water while photographing a waterfall and when I got home used my wifes hair dryer on it. After an hour or so the camera started working again and worked flawlessly for several more years until I got rid of it. The electronics do start corroding very quickly though.

Brian

Re: Arlo Pro has stopped working after heavy rain

eytsics — Fri, 12 Jan 2018 15:38:03 GMT

Thank you guys for all the input. After I chat with Angelie from Netgear Support, my camera is working again. What she told me to do is to power cycle. So I unplugged the power cable and internet cable from the base station. After that, I resync the camera to the base and the camera turned back on.

What a relief!

Re: Arlo Pro has stopped working after heavy rain

steve_t — Fri, 12 Jan 2018 19:29:28 GMT

That's great news! Strange that you went from "no life" to being able to resync the camera though. I would have thought you would need "life" as in a blinking LED on the camera to sync. All good though. Great to have a great outcome!