topic Re: VMB 4000 can't sync in Arlo Pro

VMB 4000 can't sync

Capostle — Thu, 11 Jan 2018 10:40:34 GMT

I cannot get these cameras to sync to my iPhone. The base unit is located some 9 miles from me, at my old house (trying to find my lost cat). Is there a # to cal Net Gear for technical assistance? I am very frustrated

Re: VMB 4000 can't sync

TomMac — Thu, 11 Jan 2018 13:42:14 GMT

What Iphone model and OS?

Was the base and camera operational before and is it working using the web prgm via browser ?

https://arlo.netgear.com/

What are the base LEDs showing ?

More info and someone here will prob be able to help

Netgear Support at https://www.arlo.com/en-us/support/contact.aspx

Re: VMB 4000 can't sync

Capostle — Thu, 11 Jan 2018 20:55:43 GMT

I have an iPhone 7 with whatever the latest IOS system is - I was finally able to reach Netgear by phone, tho the language barrier proved more frustrating than helpful. It was finally determined that since the cameras were on an Optimum network and I have FIOS at home they would be incompatible. Whether this is accurate or not is moot; I disassembled the entire system, apologized to the homeowner profusely and cursed Netgear all the way home with 2 cameras, the base station and all wiring in the back of my car, to be returned to Best Buy in the morning.

The # of hours I spent (wasted) trying to get these set up (3 yesterday, 3 today) just didn't justify any more annoyance, and I can tell you, I WAS annoyed.

Netgear/Arlo needs to go a long way to improve customer satisfaction. So far they fail miserably.