topic Re: Arlo integration with Alexa Show in Arlo Pro

Arlo integration with Alexa Show

skingspan — Mon, 08 Jan 2018 00:02:29 GMT

Anyone else having issues with Arlo's integration with the Echo Show? It has been working fine for months but this morning when it tell Alexa to show my fornt or side door camera she says she can't find a device or group with that name in my profile. The devices do exist in my profile and integratuions with Alexa and other smart products like Nest and Wemo are working fine.

I think there was a new Alexa app released the other day but other than that nothing has changed. Anyione else having issues or is it just me?

Re: Arlo integration with Alexa Show

JamesC — Tue, 09 Jan 2018 21:06:22 GMT

skingspan,

Try rebooting your Arlo Base Station and the Echo show. Do you still see the same behavior?

JamesC

Re: Arlo integration with Alexa Show

skingspan — Wed, 10 Jan 2018 00:08:35 GMT

I just rebooted the base station and the Echo Show. The behavior persists. Please advise.

Re: Arlo integration with Alexa Show

JamesC — Wed, 10 Jan 2018 16:44:52 GMT

skingspan,

Have you changed any camera names? Check to make sure the device names match in the Alexa app and the Arlo app.

If you're still having trouble consider disabling the Arlo skill within your Alexa app. Go through setup and enable the skill and discover devices again. Do you still experience the same behavior?

JamesC

Re: Arlo integration with Alexa Show

skingspan — Wed, 10 Jan 2018 20:22:30 GMT

Hi James,

Deleting the devices from teh Alexa App and rediscovering them fixed the issue. I hope this isn't something that needs to be done whenever Amazon releases an update to their app. That would be very inconvenient.